Facilities Operations Analyst I

QTS Data Centers • Phoenix, AZ

1d

About The Position

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us.

Requirements

• Bachelor of Science (BS) degree or equivalent professional experience
• 1+ years of experience managing, reforecasting, and reconciling budgets
• 3+ years of project management or related professional experience
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

Nice To Haves

• Experience managing, reforecasting, and reconciling budgets of $1M+
• Experience managing 3rd party provider and vendor relationships

Responsibilities

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
• Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end- to- end
• Craft quality professional written communications and templates.

Benefits

• competitive benefits package that includes medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits
• bonus eligible
• eligible for equity
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO
• Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees