Sales Operations Analyst – The Home Depot

GE Appliances•Louisville, KY

33d•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? Location: Appliance Park - Louisville, KY The Sales Operations Analyst – The Home Depot will work closely with the National Account Manager, Operations Manager, Product, Finance, Fulfillment, and Merchandising Teams to drive operational excellence through in-store, online, and pro channels for Room Air Conditioning, Dehumidifier, Small Appliances, Water Filtration, and Parts products. This role will collaborate with THD merchant, online, and inventory teams as well as work cross-functionally internally to execute daily operational functions as well as drive sales growth initiatives.

Requirements

Bachelor’s Degree in related field
Minimum of (2-3) years relevant experience in Sales, Marketing, or Customer Service

Nice To Haves

Ability to work cross-functionally with other teams
Knowledge of GEA order processes and systems
Outstanding communication skills (written and verbal)
Team oriented with ability to quickly build rapport with customers and peers
Knowledge of advertising and sales promotion techniques is highly beneficial.

Responsibilities

Support National Account Manager (NAM) for RAC, Water Filtration, Small Appliances, and Parts portfolio by delivering on sales objectives, project planning, operations flow and business reviews
Work cross-functionally with account manager, finance, marketing, and supply chain to drive successful implementation of customer commitments
Manage Brand Advocate program for RAC, Water Filtration, Small Appliances and Parts portfolio ensuring a best-in-class presentation on homedepot.com
Manage Drop Ship Processes with Order/Ship/Bill within Commerce Hub
Manage Order, Ship, Bill Process for Direct Imports for Home Depot
Manage the Derby Inventory and compare to Home Depot Forecast and adjust with Fulfillment Team
Manage multiple priorities, drive timely issue resolution, and process improvement and effectively implement Strategic Account initiatives
Provide support to customize customer sales presentations utilizing category insights that leverage sales strategy and account opportunities.
DFC Collaboration with Shipments both internally and externally
Ownership of Item Data Management (IDM) for launching SKU’s online and instore
Manage returns approval process for RAC, Water Filtration, Small Appliances and Parts
Work with Transportation for Room Air Conditioner shipments, order entry and product fulfillment.
Analyze market and POS data to develop recommendations with NAM regarding assortment/plan-o-gram performance, promotional analysis and display planning.
Work directly with the customer on data analysis to provide sales and inventory data analysis.
Lead Multiple MDO/TAD Locations from Order/Ship/Bill/Returns/On Time as Home Depot builds out their own delivery network.
Work with the customer (retail, pro) and internal supply chain team on Quote Center order management, forecasts, and operational issues to ensure product availability