Sales Operations Analyst, US-SMB , Scale Operations Team

Amazon • Austin, TX

8d

About The Position

The North American Sales Strategy, Operations and Enablement (SSOE) team is
seeking an entry-level Sales Operations Analyst to support the Small and Medium
Business (SMB) team.

The candidate in this position will play a foundational role in supporting the
SMB go-to-market strategy through data analysis and operational reporting. This
is an excellent opportunity for someone beginning their career in sales
operations who is eager to learn, detail-oriented, and passionate about using
data to drive business decisions. The Sales Operations Analyst will focus on
core operational activities including standard reporting, revenue routing,
compensation escalations, and data analysis. The analyst will generate and
maintain regular cadenced reports including weekly, monthly, and quarterly
business metrics for SMB leadership, support the accurate routing and tracking
of revenue across SMB territories and segments, and assist with comp plan
inquiries, escalations, and resolution tracking to ensure sales representatives
are compensated accurately. A critical aspect of the role involves conducting
deep dives into business data to answer specific questions that enable Sales
Operations Leads and sales leaders to make informed strategic decisions, as well
as contributing to rhythm of business activities such as Monthly Business
Reviews, quarterly planning cycles, and ad-hoc reporting requests.

The ideal candidate is a motivated self-starter who is comfortable working with
data, learning new systems, and asking clarifying questions when faced with
ambiguity. This role requires strong analytical skills with the ability to work
with large datasets and identify trends, proficiency in data tools and
willingness to learn internal systems (experience with Excel, SQL, or BI tools
is a plus), excellent attention to detail and commitment to data accuracy, and
the ability to communicate findings clearly to both technical and non-technical
stakeholders. We're looking for someone with an eagerness to experiment with
emerging tools including GenAI for productivity and analysis, along with a
collaborative mindset and ability to work effectively across teams in a matrixed
environment.

This position offers significant learning and development opportunities. As the
analyst gains experience and demonstrates proficiency in core responsibilities,
there will be opportunities to expand into more strategic areas such as
territory planning, headcount allocation, target setting, and operational
strategy development. The position works closely with SMB Sales leadership,
senior Sales Operations Leads, Finance, Tools and Technology teams, and Partner
teams. The candidate will gain broad exposure to sales operations functions and
develop a comprehensive understanding of the full sales cycle. We're looking for
someone who is ready to roll up their sleeves, learn quickly, and grow into a
trusted partner for the SMB sales organization.

Requirements

• Experience using Microsoft Excel to manipulate and analyze data
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Nice To Haves

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Responsibilities

• Support SMB sales leadership in executing go-to-market strategies by providing timely and accurate reporting, data analysis, and operational insights that inform decision-making
• Work cross-functionally with Sales Operations Leads, Finance, Tools and Technology teams, and Partner teams to execute key priorities including revenue routing, compensation administration, and territory planning support
• Support rhythm of business activities including Monthly Business Reviews, quarterly planning cycles, Annual Planning processes, and regular cadenced reporting for SMB leadership
• Identify reporting issues, data discrepancies, and gaps in operational processes, escalating concerns and driving timely resolution in partnership with senior Sales Operations team members
• Learn and maintain existing tools and business processes while contributing ideas for simplification and standardization that enable operational excellence across the SMB organization

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level