Sales Operations Analyst- Data Analytics

Calabrio

5h•$91,000

About The Position

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company. Calabrio is looking for a Sales Operations Analyst – Data Analytics to join our Revenue Operations team. This role would be responsible for analyzing sales data, optimizing sales processes, and providing insights that improve sales performance and operational efficiency. This role supports the sales organization by transforming data into actionable insights, managing sales reporting, and ensuring the accuracy of CRM systems and analytics tools. The analyst works closely with sales leadership, marketing, finance, and product teams to improve forecasting, track key performance metrics, and support strategic decision-making.

Requirements

Bachelors' degree in Accounting, Finance, Business Management or another related field, or relevant equivalent working experience
5+ years experience working in Data Analytics, Economics, Finance or related field, at least 2+ within a SaaS organization
Advanced Excel and data visualization skills
Proficiency in CRM systems (e.g., Salesforce), Excel/Google Sheets, and data visualization tools (e.g., Tableau, Power BI). Strong proficiency in Salesforce, and other sales and/or marketing platforms

Responsibilities

Update and send out weekly and monthly pipeline, bookings and key metrics report to ELT/SLT and our board members
Analyze sales data to identify trends, patterns, and opportunities for growth
Develop dashboards and reports on sales performance metrics (revenue, pipeline, conversion rates, quota attainment)
Provide insights to support strategic sales planning and decision-making
Monitor key performance indicators (KPIs) such as pipeline velocity, win rates, and sales cycle length
Perform variance and trend analysis on sales results and forecasts
Provide recommendations to improve sales productivity
Support forecasting processes using historical sales data and market trends.
Maintain CRM systems (e.g., Salesforce, HubSpot) to ensure data integrity and accurate reporting
Conduct data audits and implement data governance standards
Manage and optimize sales reporting tools and analytics platforms
Work with marketing to analyze lead quality and conversion metrics
Partner with finance on revenue and commission reporting
Provide insights to sales leadership and executive teams

Benefits

Global team recognized for their passion and innovation
Innovative product culture and project exposure
Training and development from industry-leading experts
Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $91,000
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.