Sales & Operations Advisor

DriveTime • Lakewood, CO

1d • $53,000 • Onsite

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, with headquarters in Tempe, Arizona, and Dallas, Texas. The company's mission is to create opportunities and improve lives by ensuring customers are placed in the right vehicle, on the right terms, and on their path to ownership. DriveTime operates dealerships nationwide, emphasizing a transparent pricing approach without haggling, and reconditioning centers for pre-owned vehicles. The Sales & Operations Advisor role is pivotal to dealership success, focusing on driving sales, cultivating customer relationships, and delivering an unforgettable buying experience. This position involves guiding customers through the entire in-store sales process, from initial engagement to final purchase, with the goal of maximizing sales opportunities and exceeding targets.

Requirements

• High School Diploma or GED required
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Nice To Haves

• Associates or bachelors preferred

Responsibilities

• Achieve sales targets while delivering an iconic customer experience that keeps buyers coming back.
• Take ownership of the entire sales cycle—from lead follow-up and engagement to test drives, paperwork, and purchase completion.
• Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
• Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
• Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
• Support dealership operations, including opening and closing responsibilities.
• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post-sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales & Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi-phase, learn-and-earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Base pay plus uncapped, performance-based sales incentives—the more you sell, the more you earn.
• Opportunity to build lasting customer relationships while accelerating your career within the DriveTime Family of Brands.
• Medical, dental, and vision insurance (DriveTime Family of Brands covers a sizable amount of insurance premiums).
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Growth Opportunities (roughly over 1,000 employees promoted year over year).
• Tuition Reimbursement.
• Wellness Program (includes self-guided coaching and journeys, cash incentives and discounts on medical premiums).
• Competitive pay.
• Consistent Work Schedule (closed on Sundays to give employees valued time with family and friends).
• Monthly bonus share, sales contests, and other perks to recognize a job well done.
• World Class Training and Development (manager training programs).
• Paid Time Off (wellness days, holidays, and good ole' fashioned YOU time for full-time roles; vacation time for part-timers).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees