Sales & Operations Advisor

DriveTime • Union City, GA

1d • Onsite

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas. The company aims to create opportunities and improve lives by focusing on placing the right customer in the right vehicle, on the right terms, and on their path to ownership. DriveTime operates dealerships with a transparent pricing approach and reconditioning centers for pre-owned vehicles. The Sales and Operations Advisor role focuses on delivering effective customer interactions by understanding customer needs and matching them with suitable vehicles, inventory, and financing options. Advisors ensure each customer either completes a purchase or understands the next steps. Additionally, the Advisor supports dealership operations by completing required tasks, maintaining compliance, and ensuring the dealership provides a consistent, high-quality customer experience.

Requirements

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3+ years of related work experience.
• Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Nice To Haves

• Associates or bachelors preferred

Responsibilities

• Deliver effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options.
• Ensure each customer either completes a purchase or understands the next steps to do so.
• Support dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver consistent, high-quality customer experience.
• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi-phase, learn-and-earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision insurance (sizable amount of insurance premiums covered)
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Growth Opportunities (over 1,000 employees promoted year over year)
• Tuition Reimbursement
• Wellness Program (includes self-guided coaching and journeys, cash incentives and discounts on medical premiums)
• Competitive pay
• Consistent Work Schedule (closed on Sundays)
• Monthly bonus share
• Sales contests and other perks to recognize a job well done
• World Class Training and Development (manager training programs)
• Paid Time Off (wellness days, holidays, and 'YOU time' for full-time roles; vacation time for part-timers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees