Sales Manager

Swickard Seattle LLC, d/b/a Mercedes-Benz of Seattle • Seattle, WA

5h • Onsite

About The Position

The Sales Manager is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction. Swickard, founded in 2014, is a hospitality company that sells cars, parts, and service, focusing on highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. The company is consistently ranked as one of the fastest-growing dealership groups in the US by Automotive News. Swickard aims to revolutionize the car-buying experience by fostering a customer-centric, hospitality-based culture and seeks exceptionally talented individuals to join their mission for a challenging, rewarding career.

Requirements

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• 3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Strong knowledge of the automotive industry and sales processes.
• Proficiency in using CRM software and other relevant tools.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Recruit, hire, train, and develop a high-performing sales team.
• Motivate and inspire the team to achieve sales targets and exceed customer expectations.
• Provide ongoing coaching, mentoring, and performance feedback.
• Ensure adherence to the dealership's sales process and best practices.
• Monitor and analyze sales performance data to identify areas for improvement.
• Implement strategies to enhance sales effectiveness and efficiency.
• Foster a customer-centric, hospitality-based culture within the sales department.
• Resolve customer complaints and issues promptly and professionally.
• Ensure that customers have a positive and memorable experience throughout the sales process.
• Collaborate with the purchasing department to maintain adequate inventory levels.
• Manage vehicle turn rates and minimize stock obsolescence.
• Monitor and analyze the department's financial performance.
• Develop and implement strategies to increase profitability.
• Manage expenses within budget.
• Stay informed about market trends, competitor activities, and customer preferences.
• Conduct market research to identify new opportunities and adjust sales strategies accordingly.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Maintain accurate records and documentation.

Benefits

• Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• Competitive benefits package
• Insurance: medical, dental, vision, life and pet
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees