Sales Manager

Four Seasons•Los Angeles, CA

11d•$75,000 - $85,000•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. We are excited to share that Beverly Wilshire will continue to be managed by Four Seasons hotel until 2028, maintaining its legacy of excellence in Beverly Hills and Los Angeles while delivering the same exceptional luxury experiences guests have come to expect Beverly Wilshire is seeking a candidate to join our dynamic Commercial team as a Sales Manager. Our Sales Manager promotes and sells to gro up markets in our region, generates hotel/resort awareness through direct phone sales, direct sales calls, tradeshows and networking gro up s, and works closely with the commercial team to solicit , sell and confirm gro up business to meet budgeted sales goals. The Sales Manager will follow-up on all leads, maintain good relationships and generate gro up , travel and individual leads for the Worldwide Sales Offices and other Four Seasons Hotels.  The Sales Manager contacts customers in-house to promote good will and foster additional business, repeat bookings or referrals to other Four Seasons Hotels. Candidates should possess the ability to solicit gro up travel and have a high degree of independence, judgement and discretion on decision making. We are looking for a team player individual who has solid selling and interpersonal skills, demonstrates the energy and commitment to meet and exceed personal goals, and is a good fit for our dynamic and fun-loving sales team. The applicant will have a proven track record in pursuing, evaluating, soliciting, selling, contracting and confirming business as required in order to meet individual goals and overall budgeted sales and profitability.

Requirements

Applicants are required to have three years' previous experience in a similar role.
A college degree preferably specializing in hotel management or business administration, or equivalent experience is also .
Strong communications (telephone and in person).
Strong writing and oral presentation skills
Requires knowledge of and ability to operate computer equipment
3 to 5 years in a similar role, Luxury brand preferred
Basic knowledge of hotel operations
Must already be legally permitted to work in the United States.
This individual must reside in the Los Angeles area and be available to work in-office.

Nice To Haves

Contacts in the industry are a plus.

Responsibilities

Promote and sell to gro up market in defined geographic region.
Generate hotel awareness through direct phone sales; direct sales calls, trade-shows and networking gro up s.
Work closely with sales and marketing team to solicit , sell and confirm gro up business to meet budgeted sales goals.
Develop accounts (new and existing) by mapping specific business and buying tendencies.  Include gro up profile for each meeting; maintain organized and professional plan for correspondence and follow up.
Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.
Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls as needed.
Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal.
Create and execute direct sales plan specific to market assignment.
Promote local awareness through maintaining relationships with CVB’s and tourism authorities.
Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on and off property, during site inspections, pre-planning trips, and program operation when appropriate .
Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate .
Coordinate all sales related activity through the direction of Director of Sales and/or Director of Marketing; negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
Excellent knowledge of Golden account management system to achieve FS minimum Golden standards, while utilizing Delphi as an account/organizational tool; have a working knowledge of local and regional competition.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity.
Assist operations team in “crunch” situations.
Maintain relationships with peers at local hotels.