Sales Manager - Sheraton Detroit Metro Airport

Remington Hospitality•Romulus, MI

About The Position

Work to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales effort Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space. Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved. Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Document details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and pass on to catering manager for follow up. Maintain a sales quota as assigned by DOS. Maintain total and complete sensitivity to customer satisfaction and guests' needs. Prepare and provide the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers. Work in a cooperative and friendly manner with fellow associates. Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management.

Requirements

Strong business communication and presentation skills, both verbal and written
Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
Ability to work in a high demand, sometimes high pressure environment
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Some travel is required
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Must possess basic computational ability
Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Ability to participate in, and at times lead departmental and/or hotel team meetings
Sit, stand and walk for varying lengths of time
Lift approximately ten (10) pounds
Good communication skills, both written and verbal
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed