Sales Manager - New York

Aircall•New York Office, NY

1d•$100,000 - $115,000•Hybrid

About The Position

Aircall is looking for a hands-on, innovative Sales Manager to lead a team of Account Executives in New York City as we transform our customer base from legacy business phone systems to AI-powered customer communication. This role is designed for a leader who is comfortable getting into the weeds, thrives in complexity, and brings both strategic thinking and operational rigor. You will lead your team through the adoption of AI-powered agent coaching tools and our agentic AI Voice Agent, helping SMB and Mid-Market customers achieve measurable business outcomes. The mandate is clear. You are here to hit quota, raise the bar on talent, and hold the team accountable to challenging targets while moving quickly to adapt to the evolving needs of customers as we accelerate AI adoption. This is a hybrid 4+ days per week position based in New York.

Requirements

4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)
Proven ability to hit quota through teams in fast-moving environments
Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms
Strong deal coaching and pipeline management skills
Comfort getting deeply involved in deals when it matters
Ability to multi-thread complex customer organizations and drive alignmentInnovative mindset and ability to adapt quickly to change
Willingness to be in the office 4+ days per week and help build a strong local sales culture

Responsibilities

Lead from the front: Own team quota attainment, forecast accuracy, and overall pipeline health
Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans
Maintain a strong in-office presence to drive pace, urgency, and accountability
Drive AI adoption and customer outcomes: Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations
Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience
Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption
Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve
Raise the talent bar: Hire, develop, and retain high-performing sales talent
Set clear standards for preparation, curiosity, execution, and follow-through
Deliver direct coaching and make decisive performance calls when needed
Operational excellence and pipeline discipline: Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection
Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders
Push for clarity on decision criteria, buying process, and next steps in every opportunity
Hold the team accountable to accuracy, rigor, and speed
Innovate and build for what’s next: Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation
Challenge legacy ways of working and raise expectations for what great looks like
Partner closely with Enablement, Marketing, Product, and Customer Success to improve outcomes
Build a high-performance culture
Foster ownership, urgency, learning, and resilience
Serve as a culture carrier for the NYC office and broader sales organization
Balance high expectations with trust, transparency, and investment in people