Sales Manager

Crescent Careers•Nashville, TN

11d•Onsite

About The Position

We’re searching for that one dynamic individual who is to fill the role of Sales Manager at our fast-paced, high performing downtown Nashville, TN hotel located in the iconic Downtown Nashville Entertainment & Dining District. Hampton Inn & Suites by Hilton is one of the most recognizable hotels brands in the world. The individual we are seeking will be responsible for driving group and negotiated transient sales for the property. Our idea candidate is responsible for effectively soliciting and securing new group & transient accounts. Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts. Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations & sales calls, marketing to in-house guests, and networking. Assist DOS with the creation and implementation of weekly social media campaign posts. This position will be responsible for driving group and negotiated sales for the property and actively participating in revenue management. They are expected to act with integrity, honest and transparency when making sales calls, booking group and transient preferred revenue and preparing/executing sales contracts all within the scope of the average day. Our idea candidate is responsible for effectively soliciting and securing new accounts. Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts . Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations, marketing to in-house guests, networking, Attend industry events and trade shows. Develop and follow Strategic Plans and Actions that support the goal of growing existing accounts, moving market share from the competition, and DOS on a weekly basis. Respond promptly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Conduct telephone prospect calling on a myriad of pre-selected databases and anything else you can think of to generate more Sales business. Conduct sales presentations to clients and ownership verbally and using the latest technology. Knowledge of Hilton Systems and Delphi is a strong plus.

Requirements

Must have the ability to communicate in English
Self-starting proactive personality with professional and an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Knowledge of hotel structure and how all departments interact
Have the ability to effectively communicate with customers in a friendly and positive manner, meet client needs and resolve complaints
Ability to move throughout the hotel to conduct site inspections
Familiarity with Amadeus Advanced (Delphi.FDC), OnQ, OnQ R&I, Other Hilton applications and/or certifications, and Microsoft Office Applications

Nice To Haves

ProftSword systems helpful but not required
Knowledge of Hilton Systems and Delphi is a strong plus

Responsibilities

Driving group and negotiated transient sales for the property
Soliciting and securing new group & transient accounts
Growing market share and other assigned market segments
Maximizing all sales efforts to increase customer base for preferred accounts
Prospecting
Solicitation
Rate Quoting
Contracting
Outside Sales Calls
Site Inspections
Client Entertainment
Outside Presentations & Sales Calls
Marketing to In-House Guests
Networking
Attending industry events and trade shows
Developing and following Strategic Plans and Actions that support the goal of growing existing accounts, moving market share from the competition, and DOS on a weekly basis
Responding promptly to guest requests in a friendly manner
Following up to ensure guest satisfaction
Conducting telephone prospect calling on a myriad of pre-selected databases and anything else you can think of to generate more Sales business
Conducting sales presentations to clients and ownership verbally and using the latest technology
Building and maintaining strong client communications and guest relationships
Developing job knowledge to ask appropriate banquet questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs
Documenting group needs thoroughly prior to rolling over the group to the Conference Services department to include all food & beverage, setup, and audio-visual needs
Maintaining strong and accurate records and accounting for all group, preferred transient, catering, or other business opportunities using all local processes, relevant brand systems, property sales systems, and appropriate management company systems to maintain the integrity of the data and reporting accuracy
Responding to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours)
Giving hotel site inspections and client property tours as needed
Ensuring that all business is booked within hotel revenue policy parameters and accurately input into all relevant sales, brand, and management company database systems
Creating merged contracts and other related booking documentation as required including but not limited to activity tracking
Managing and maintaining client account files
Creating group resumes and communicate client needs to all departments of the hotel
Ensuring hotel staff follows through on all requests
Working client-facing at the Front Desk with knowledge of the Hilton OnQ system
Assisting DOS with the creation and implementation of weekly social media campaign posts