Sales Manager

Bentley Legacy Group•New Orleans, LA

2d•Hybrid

About The Position

The Sales Manager is responsible for the attainment of assigned goals tied to the overall performance of the hotel. This role involves effectively achieving sales and revenue goals, coordinating all group, transient, and catering sales to maximize revenue, and developing, recommending, implementing, and managing the department's annual budget. The Sales Manager will also coordinate and direct the preparation of monthly Rooms revenue forecasts, proactively conduct outside sales calls, sales tours, and entertain clients. Key responsibilities include understanding and negotiating contracts, maintaining market awareness to predict revenue opportunities, monitoring top accounts, and utilizing CRM for business management. The position requires adherence to company standards, strong community visibility, participation in various meetings, and providing training. Travel is required, and the manager will act on behalf of the General Manager in their absence.

Requirements

Must have a valid driver’s license in the applicable state.
Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel hotel guest(s) and/or corporate clients.
Must have thorough experience with professional selling skills: opening, probing, supporting, and closing.
Shows strong analytical skills and strategic vision in establishing appropriate sales deployment.
Must be proficient in general computer knowledge especially Microsoft Office products.
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability, and ethnic backgrounds while solving complex problems and creating a productive sales team.
Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.
Must be able to work with and understand financial information and data and basic arithmetic functions.

Nice To Haves

2 years of hotel sales experience preferred.

Responsibilities

Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
Develop, recommend, implement, and manage the department's annual budget.
Coordinate and direct preparation of the monthly Rooms revenue forecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error.
Proactively conduct outside sales calls, conduct sales tours and entertain clients.
Understand the content reflected in contracts and how to negotiate terms therein.
Develop and maintain market awareness to ensure the ability to predict revenue opportunities and set proactive strategies.
Monitor production of all top accounts and evaluate trends within your market.
Adheres to Bentley Legacy Group’s established regulations of company standards, sales standards, and sales metrics related.
Utilize CRM to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Comply with attainment of individual goals as well as team goals and budgeted metrics.
Maintain strong visibility in local community and industry organizations.
Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments.
Travel as required.
Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.