Sales Manager Embassy Suites

ST JOE RESORT OPERATIONS LLC•Panama City Beach, FL

About The Position

The purpose of the Sales Manager is to sell and coordinate group and social programs, including, but not limited to company meetings, day meetings, social celebrations, weddings, and reunions and to drive additional revenue for the hotel. This role serves as the primary liaison between the hotel and clients throughout the planning process. As a key member of the property leadership team, the Sales Manager is accountable for revenue generation and overall sales performance. Reporting to the Director of Sales, this position upholds the highest standards of ethical leadership while driving the hotel toward its business and financial objectives.

Requirements

Experience with Delphi, MeetingBroker, OnQ PMS or PEP required
Bachelor’s degree in Hospitality, Business Management, or a related field
Prior hospitality sales and event planning experience required
Minimum of 1-2 years of experience as a Hotel Sales Coordinator or Sales Manager
Ability to read, write, speak, and communicate effectively in English
Sufficient education and literacy to read product labels and communicate clearly with guests regarding job-related needs
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to knowledgably operate Microsoft Word and Microsoft Excel
Excellent presentation skills
Organizational skills
Excellent Event Coordination skills
Knowledge of various event planning software
Knowledge of cutting-edge event trends
Proficiency in time delegation
The ability to make revenue management decisions to effectively grow market share
The skills and experience to assist a team to deliver exceptional guest service and effectively grow revenues consistently
Total commitment to guest satisfaction
Excellent communication and problem-solving skills, ability to work well with others and portray good people skills
Ability to work independently with minimum supervision
Ability to work additional hours as needed
Ability to stand and walk for extended periods
Frequent bending, lifting, pushing, pulling, carrying, kneeling, and stooping
Must be able to lift to 25 lbs

Nice To Haves

Experience working with major hotel brands such as Marriott, Hilton, or IHG strongly preferred

Responsibilities

Pursue, qualify, and convert new and existing event sales opportunities to meet or exceed revenue goals
Sell and coordinate social and group events including weddings, social celebrations, rehearsal dinners, and meetings
Serve as the primary point of contact for event clients from initial inquiry through post-event follow-up
Execute billing from initial deposits to final invoices
Create, manage, and execute short- and long-term event plans in alignment with client expectations
Develop and manage event budgets; handle invoicing and financial accuracy
Construct detailed Banquet Event Orders (BEOs) that clearly communicate client requirements to operations teams
Create detailed resumes the communicate the entire booking specifications to other team members and departments
Maintain extensive knowledge of event menus, packages, pricing, and available hotel spaces
Brainstorm, develop, and implement creative event concepts and ideas to enhance guest experience and revenue
Conduct site tours and provide detailed insight into hotel locations, amenities, and event capabilities
Liaise effectively between clients, internal departments, and third-party vendors to ensure seamless communication
Build and maintain strong relationships with outside vendors to support event execution as needed
Create and execute strategic sales action plans and sales proposals
Skillfully respond to incoming leads and maximize conversion across all lead sources
Negotiate and finalize contracts in accordance with approved company guidelines
Analyze business opportunities and market trends to maximize profitability
Maintain accurate and complete records in sales software, including all significant client communications
Establish on-site client contact during events and introduce clients to service and operations staff
Order and coordinate Food & Beverage requirements and manage event details on event days
Follow up with clients after each function to ensure satisfaction and generate repeat business
Attend community and networking events to promote the hotel and generate new business
Prepare and distribute promotional and marketing materials, group resumes, and related documentation
Conduct oneself professionally at all times as a representative of the hotel and sales team
Collaborate with and support other sales team members to achieve departmental and hotel goals
Remain informed of daily hotel operations impacting sales and events
Assist with special projects and perform other duties as assigned by the Director of Sales, or the General Manager