Café Attendant - Embassy Suites

Suburban Inns•Grand Rapids, MI

1d•$15•Onsite

About The Position

Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come and enjoy a fun filled career in the Hospitality Industry! Café Attendant Shifts: First and Second, must have weekend availability Café Attendant Wage: Starting wage $15/hour + tips Barista experience a plus Café Attendant Position can be used as a paid internship Café Attendant Benefits Include: Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Advancement opportunities 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Hotel and restaurant discounts Flexible schedules (dependent on position) 8 hours of paid volunteer time per year (must be accredited) Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations) Café Attendant Position Summary: The Café Attendant is responsible for the preparation and service of Whitewater Café food and beverage items, as well as for the cleanliness of the Café according to local health department, Suburban Inns’, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Nice To Haves

Barista experience a plus

Responsibilities

Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Inspect section prior to rushes (wipe tables, clean windowsills, clean table bases, wipe chairs, clean floor)
Help maintain the cleanliness of the lobby area
Obtain orders from guests ensuring accuracy
Verify accuracy of the bill, and present to the guest
Handle all cash and credit card charges as prescribed by standard operating procedures
Advise supervisor of any complaints as soon as possible, but also follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Pre-bus tables/ Dishwashing
Run food and beverage items and help others when able
Complete closing shift work/ Opening shift work
Make and serve coffee to Starbuck's Standards
Prepare all required items according to make sheets/recipes
Service items in accordance with established portions and presentation standards
Notify the F&B Supervisor of expected shortages
Ensure that assigned work areas and equipment are clean and sanitary
Assist the F&B Supervisor in maintaining security and safety of the Café
Set up, maintain, service, and break down Café
Requisition items needed to produce menu items
Adhere to local health and safety regulations
Maintain any logs required by the health department
Cover, date, and neatly store all leftover products that are reusable
Maintain the highest sanitary standards
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Advancement opportunities
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Hotel and restaurant discounts
Flexible schedules (dependent on position)
8 hours of paid volunteer time per year (must be accredited)
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)

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