Sales Manager

Shane Co.•Cupertino, CA

10h•Onsite

About The Position

The Sales Manager reports to the Store Manager and is responsible for driving top-line sales while supervising and directing the sales staff. This role is a member of the store leadership team, influencing and taking responsibility for all aspects of sales, customer, and employee experience. Shane Co., a four-generation family-owned jeweler, seeks passionate individuals to join its dynamic company culture in a retail environment, focusing on providing an unparalleled standard of excellence and personal attention to customers during milestone moments. The position includes an innovative training program to achieve high proficiency in sales, coaching, training, and store operations, ensuring in-depth knowledge of merchandise and exceptional customer experience, even without prior jewelry experience.

Requirements

A minimum of 2 years' experience managing, leading, developing, training, and/ or supervising others.
Evening and weekend availability is a must.
Direct knowledge of selling techniques and practices and demonstrated skill in that area.
Significant prior sales experience in a face-to-face environment is required.
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Genuine enjoyment working with people and a demonstrated ability to influence others in a trusting and cooperative manner.
Great listener… we need you to listen to each employee’s and customer’s needs.
Must possess a high level of visual acuity and manual dexterity.
Excellence in written and spoken English is required including appropriate usage of spelling and grammar.
Minimum of a high school diploma or equivalent is required.

Nice To Haves

Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.

Responsibilities

Assist in driving top line sales, including supervising, coaching, and direction of the sales staff.
Contribute to the sales floor by actively engaging in the sales process with our customers, providing an excellent experience for each customer in store while also exemplifying our Shane Co. sales tools.
Working closely, collaboratively, and transparently with the rest of the store management team.
Ensuring partnership with the Store Visual Merchandiser to understand and educate team in all merchandising standards including case presentation and storytelling.
Participating in and exemplifying our company culture.
Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations.
Attending and participating in all scheduled meetings of the store management team as requested, as well as meetings with the sales team.
Perform duties related to opening and closing the store.
Process clean and checks, write up shop jobs for sales, customer repairs, and warranty work, master Quality Control according to Shane Co. standards and participate in shop-related inventories.

Benefits

Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
Company paid extended illness bank, optional long-term disability, and company paid life insurance.
Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
Flexible shift swaps.
Commitment to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
Moving with the company is also possible.
Internal learning that covers both career and personal topics, from skills like excel to photography.
Dedicated training specific to your role in our company.
Training toward advancement, specifically in the area of management and leadership for all levels.
Participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team.
Opportunity to earn an individual sales performance bonus based on your participation in both team and individual sales.
Management team members have an opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team.