Sales Manager

Gulph Creek Hotels • Newtown Township, PA

7h • Onsite

About The Position

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members. This role is responsible for proactively soliciting business, handling large group or other customer segments with significant revenue potential, and actively up-selling each business opportunity to maximize revenue for individual properties. The Sales Manager will align customer profiles with appropriate products, achieve personal and team related revenue goals, and turn business over properly and in a timely fashion for proper service delivery in accordance with brand standards. The position also involves creating opportunities to grow the account base through customer interactions.

Requirements

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.
• OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

Responsibilities

• Manage all aspects of the sales process to deliver successful sales outcomes and foster long-term business growth.
• Responsible for proactively soliciting business.
• Accountable for handling large group or other customer segments related to opportunities with significant revenue potential.
• Actively up-sells each business opportunity to maximize revenue for individual properties.
• Aligns customer profile with the appropriate product.
• Achieves personal and team related revenue goals.
• Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards.
• Creates opportunities to grow the account base through customer interactions.
• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with counterpart to effectively manage the business opportunity.
• Responds to and manages larger and more complex incoming opportunities for the property.
• Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
• Focuses efforts on accounts with significant potential sales revenue.
• Develops effective sales plans and actions.
• Works with partners to develop creative ideas and proposals for events.
• Maximizes revenue by upselling packages.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Provides excellent customer sales service in order to grow share of the account.
• Manages and develops relationships with key internal and external stakeholders.
• Utilizes intranet for resources, templates, and information.
• Participates in site visits.
• Develops and facilitate execution of contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level