Sales Manager

Foreword Companies•Hendersonville, TN

1d•$75,000 - $120,000

About The Position

Sales Manager Job Summary: The Sales Manager is the servant leader and champion of the sales department, responsible for daily performance, team execution, and building processes that support long-term growth. This role develops people, strengthens skills, and sets clear expectations through accountability and steady coaching—removing obstacles, supporting reps, and elevating overall performance. The Sales Manager oversees hiring, onboarding, training, and development while refining sales processes to maximize sales, efficiency, and scalability. This leader motivates, strategizes, and sets the tone so the department operates with excellence today and is positioned for continued success tomorrow. Supervisory Responsibilities: Lead by example and hold team accountable for punctuality, professionalism, attitude, and representing the company’s core values and Great 8 Leadership competencies Provide daily oversight of sales activities, queues, lead flow, and task completion Conduct ongoing coaching, call feedback, and one-on-one development with all reps Own the sales floor and maintain consistent productivity, energy, and engagement Hire, onboard, train, and develop new team members Manage performance, including expectations, documentation, and improvement plans Resolve escalated customer issues and coordinate with Customer Service, Drafting, and Logistics Reinforce CRM best practices, quoting accuracy, and follow-up standards Duties and Responsibilities: Own team revenue targets, activity goals, close rate, and pipeline health Monitor dashboards and reporting to ensure timely follow-up and high-quality customer interactions Strengthen sales habits through coaching, workflow improvements, and process consistency Maintain a positive, winning, and fun team culture Build and refine sales processes (lead assignment, follow-up cadence, templates, scripts, SOPs) Oversee team forecasting and KPI reporting, review results weekly with the GM Identify operational or performance barriers and partner with the GM on long-term solutions Run incentive contests, motivation systems, and team engagement initiatives Recommend updates to incentives or commission structures Maintain CRM accuracy and uphold reporting integrity

Requirements

Strong coaching and leadership abilities with a track record of improving team performance
Excellent verbal and written communication skills
Strong organizational, time management, and follow-through skills
Data-driven mindset with the ability to interpret KPIs and forecast performance
Proficiency in CRM systems (Odoo preferred; Salesforce/HubSpot acceptable)
Ability to stay calm and effective in a fast-paced environment
Collaborative, proactive, and solutions-oriented
4–6+ years inside sales experience (e-commerce or call center preferred)
1–3+ years in a supervisory or management role leading multiple reps

Nice To Haves

Experience in hiring, training, and performance management preferred

Responsibilities

Lead by example and hold team accountable for punctuality, professionalism, attitude, and representing the company’s core values and Great 8 Leadership competencies
Provide daily oversight of sales activities, queues, lead flow, and task completion
Conduct ongoing coaching, call feedback, and one-on-one development with all reps
Own the sales floor and maintain consistent productivity, energy, and engagement
Hire, onboard, train, and develop new team members
Manage performance, including expectations, documentation, and improvement plans
Resolve escalated customer issues and coordinate with Customer Service, Drafting, and Logistics
Reinforce CRM best practices, quoting accuracy, and follow-up standards
Own team revenue targets, activity goals, close rate, and pipeline health
Monitor dashboards and reporting to ensure timely follow-up and high-quality customer interactions
Strengthen sales habits through coaching, workflow improvements, and process consistency
Maintain a positive, winning, and fun team culture
Build and refine sales processes (lead assignment, follow-up cadence, templates, scripts, SOPs)
Oversee team forecasting and KPI reporting, review results weekly with the GM
Identify operational or performance barriers and partner with the GM on long-term solutions
Run incentive contests, motivation systems, and team engagement initiatives
Recommend updates to incentives or commission structures
Maintain CRM accuracy and uphold reporting integrity