Sales Manager

Living Spaces • San Leandro, CA

12d

About The Position

The primary role of the Sales Manager is to lead their departments of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one on ones, performance management and Sales Floor Leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Sales manager requires having a 4-wall holistic approach to business operations. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules Recruit, lead and develop all team members and develop a culture of passionate, high performance teams Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model Handle escalated guest situations and resolution Identify gaps using scorecards and behavioral misses and create business plans for people and process Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring and leading by example. Host ongoing talent conversations that develop leadership skills to build store “bench” Open and close the store as needed, including securing the building, enabling and disabling the alarms Generate energy within the store through recognition and transparent in the moment conversations Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey. Driving for results by developing dedicated focus around SOP’s, retail processes and procedures Able to build a culture throughout store that drives the following positive company expected Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

Requirements

• Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred.
• 5 years' experience in direct customer interactive environment required; high volume.
• 3 years of management experience required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
• Handle escalated guest situations and resolution
• Identify gaps using scorecards and behavioral misses and create business plans for people and process
• Set clear expectations and hold teams accountable for performance results.
• Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store “bench”
• Open and close the store as needed, including securing the building, enabling and disabling the alarms
• Generate energy within the store through recognition and transparent in the moment conversations
• Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey.
• Driving for results by developing dedicated focus around SOP’s, retail processes and procedures
• Able to build a culture throughout store that drives the following positive company expected
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
• Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

Benefits

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program
• Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees