Sales Manager

Cipriani•New York, NY

About The Position

We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing.

Requirements

Minimum of 2/4 years hotel sales experience – luxury brand preferred.
Experience with technology such as Delphi.fdc (sales force)
Opera Cloud
Alliants
Microsoft Office Suites
Hoteligence/Demand 360

Responsibilities

Conduct site inspections, client entertainment, sales trips and trade shows as required.
Monthly target of proactive phone calls and site inspections/client entertainment.
Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business.
Create quarterly and yearly action plans.
Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
Ability to be well versed on current trends in various markets and maintain confidentiality of information.
Attend hotel clients and local community business events to network and maintain high visibility
Update management and relevant departments on VIP arrivals, meet and greet accordingly
Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI
Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system
Identify and communicate ideas, customer expectations from assigned segments and territory
Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
Perform job functions with attention to detail, speed and accuracy
Prioritize, organize and follow-up on all actions
Be a clear thinker, remaining calm and resolving problems using good judgment
Understand guest service needs
Work with minimal supervision
Maintain confidentiality of guest and client information and pertinent hotel data.
Exceptional interpersonal skills - able to represent the property in the community
Ability to prioritize and organize work assignments
Ability to meet deadlines
Business acumen
Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator.
Occasionally create delphi reports as and when needed.
Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success.
Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report.
Ability to work independently and without close supervision. Qualify any reactive leads.
Solicit new business.
Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared.
Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours.
Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed.
Presidential Suite events are considered group revenue.
Prepare and issue group contracts and ensure payments collect initial and final deposits.
Create Group Resumes for all contracted groups. 8+ rooms on peak.
Use Hoteligence/demand 360 to solicit new corporate negotiated accounts.
Solicit new business from the Financial District neighborhood.
Work with the membership team to potential uncover new leads for corporate accounts.
Ensure all accounts are maintained in delphi and daily reports scheduled.
Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts.
Work with the revenue/distribution team to set up new accounts in GDS and systems.
Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them.
Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment.
Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business.