Sales Manager

Service Corporation International•Mission Hills, CA

1d•$105,000 - $222,100

About The Position

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceeds all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures. JOB RESPONSIBILITIES Staff Management and Leadership Meet and exceed established location sales quotas. Ensure that Sales Counselors utilize methods as outlined in training manuals while observing Company policies and procedures. Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers. Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service. Market Share Develop marketing programs that complement the geography, demographics, ethnicity, or religions of the community. Analyze and be aware of competitor pricing. Plan and participate in community events designed to develop prospects and heighten awareness of the location Expense Management Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and or federal laws. Approve all discounts offered to customers. Prepare reports that demonstrate compliance with financial controls. Operations Support Maintain all marketing materials, training manuals, sales equipment, and other sales supplies. Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved, and conform to Company policies. Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public. Compliance Ensure that all sales counselors adhere to the Code of Conduct and obtain the necessary licensure. Ensure compliance with sales practices in accordance with federal, state/provincial, and local regulations.

Requirements

High school or equivalent
Sales Management experience of 3-5 years required
Valid state/province driver’s license with a good driving record
Insurance license as required by state/province law and as prescribed by each state board
Working knowledge of Windows-based PC environment and MS Office applications
Ability to maintain confidentiality
Ability to work beyond standard business hours when necessary to service customers
Ability to set goals for employees that are challenging but achievable

Nice To Haves

Bachelor’s degree preferred
Sales Counselor and sales supervisory experience preferred.
Experience in presenting, training, coaching, and motivating salespeople and sales forces a plus
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Staff Management and Leadership
Meet and exceed established location sales quotas.
Ensure that Sales Counselors utilize methods as outlined in training manuals while observing Company policies and procedures.
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers.
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service.
Market Share
Develop marketing programs that complement the geography, demographics, ethnicity, or religions of the community.
Analyze and be aware of competitor pricing.
Plan and participate in community events designed to develop prospects and heighten awareness of the location
Expense Management
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and or federal laws.
Approve all discounts offered to customers.
Prepare reports that demonstrate compliance with financial controls.
Operations Support
Maintain all marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved, and conform to Company policies.
Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public.
Compliance
Ensure that all sales counselors adhere to the Code of Conduct and obtain the necessary licensure.
Ensure compliance with sales practices in accordance with federal, state/provincial, and local regulations.