Sales Manager | Residence Inn by Marriott Milwaukee Downtown

CSM Corporation • Milwaukee, WI

66d

About The Position

The Residence Inn Milwaukee is looking for a Sales Manager to join the team! This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality.

Requirements

• High school diploma or GED required.
• 2+ years of sales experience required, in a full service hotel of comparable market or rate position.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Must have a valid driver license.
• Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Nice To Haves

• College degree or equivalent experience preferred.

Responsibilities

• Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals.
• Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships.
• Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels.
• Develop and deliver account strategy relating to overall hotel performance.
• Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Catering Yield processes.
• Works on pricing and mix of business.
• Has understanding of market fluctuations and trends.
• Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in CI/TY on a daily basis.
• Utilizes sales tools such as Hoteligence, reader boards and other market intelligence to drive business.
• Responsible for client satisfaction by ensuring the clients' needs and concerns are responded to in a courteous and timely manner.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
• Utilizes available resources and adheres to CSM training policies.
• Ensures all company, brand, and department specific training requirements are met.
• Implements training philosophies and processes.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Adheres to all CSM Standard Operating Procedures.
• Must be flexible in work schedule as needed.
• Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.

Benefits

• medical, dental and vision insurance plans
• company-paid life insurance and short term disability coverage
• company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• tuition reimbursement
• voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• time-off
• scholarship program
• generous hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees