Residence Inn by Marriott Sedona - AM Front Desk/Guest Service Agent

Sunridge Hotel Group•Sedona, AZ

3d•Onsite

About The Position

The Courtyard and Residence Inn by Marriott in beautiful Sedona Arizona are seeking a dynamic, customer service oriented and reliable morning front desk attendant to work the 7am-3:30pm desk shift between both hotels. The ideal candidate must be available weekend mornings. We are so excited to meet the next amazing addition to our team!! Front Desk/Guest Service Agent SUMMARY: Accommodates guests of the hotel by performing the following duties.

Requirements

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Some computer skills needed.

Responsibilities

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
Answers inquires pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
May assist in replenishing continental breakfast as needed and keeps area clean
Makes sure front desk, lobby and common areas are clean and organized.
Performs laundry functions as directed
All other duties as assigned