Sales Manager

Service Corporation International•Wilson, NC

1d•Onsite

About The Position

This position is responsible for developing a well-trained sales staff that meets or exceeds all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures. The company is committed to supporting families during difficult times, providing funeral, cemetery, and cremation services across North America under the Dignity Memorial name, which symbolizes trust and excellence. They are dedicated to celebrating the life and legacy of every loved one with professionalism, compassion, and meticulous attention to detail.

Requirements

High school or equivalent education
Valid state/province driver’s license with good driving record
Insurance license as required by state/province law and as prescribed by each state board
Working knowledge of Windows-based PC environment and MS office applications
Ability to maintain confidentiality
Ability to work beyond standard business hours when necessary to service customers
Ability to set goals for employees that are challenging but achievable

Nice To Haves

Bachelor’s degree
Sales Counselor and sales supervisory experience
Experience presenting, training, coaching and motivating salespeople and sales forces
Knowledge of Customer Relationship Management systems

Responsibilities

Meet and exceed established location sales quotas
Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
Analyze and be aware of competitor pricing
Plan and participate in community events designed to develop prospects and heighten awareness of the location
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
Approve all discounts offered to customers
Prepare reports that demonstrate compliance with financial controls
Maintain all marketing materials, training manuals, sales equipment and other sales supplies
Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
Ensure compliance of sales practices with federal, state/provincial and local regulations