Sales Manager, Mid-Market Account Management

Jobgether

6d

About The Position

This role is responsible for leading and developing a high-performing Mid-Market Account Management team, driving revenue growth, customer retention, and account expansion. You will manage a team of 7+ Account Managers, providing coaching, performance management, and strategic guidance to maximize team effectiveness. The position requires building playbooks, refining processes, and influencing cross-functional initiatives across Product, Engineering, Sales, Customer Success, Marketing, and Legal. You will act as a key liaison to ensure customer needs are met while aligning with business objectives, forecasting accurately, and executing data-driven strategies. Success in this role demands a balance of leadership, analytical insight, and a customer-first mindset. This is an opportunity to shape a motivated team in a fast-paced, high-growth technology environment while impacting business outcomes directly.

Requirements

• 6+ years of experience in Business Development, Sales, Renewals, or Account Management.
• 2+ years managing customer-facing, metrics-driven teams within high-growth technology organizations.
• Proven track record of driving revenue growth, managing expansions, and increasing product adoption.
• Strong communication and stakeholder management skills, with the ability to influence across teams.
• Expertise in organization, prioritization, and time management in dynamic environments.
• Experience collaborating with Product, Customer Success, and other teams to represent customer needs effectively.
• Comfortable navigating ambiguity while maintaining a positive, solution-oriented mindset.

Responsibilities

• Lead, coach, and develop a team of Mid-Market Account Managers, fostering engagement, performance, and career growth.
• Drive customer retention and account expansion by implementing and monitoring strategic account management plans.
• Oversee forecasting, pipeline generation, and reporting to ensure accurate revenue predictions and business insights.
• Collaborate with cross-functional teams to develop playbooks, optimize account processes, and influence tools and programs for success.
• Support team members in customer meetings, account strategy discussions, and escalation management.
• Ensure the team is trained in sales processes, product knowledge, pricing, quoting, and opportunity management.

Benefits

• Competitive total cash compensation including base salary and commission/bonus potential.
• Equity participation in the company.
• Flexible work arrangements and PTO policies, including at least 10 paid holidays and parental leave.
• Comprehensive healthcare benefits, including medical, dental, and vision coverage.
• Retirement plan options such as 401(k) with company matching.
• Employee assistance and well-being programs.
• Opportunities for global collaboration and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed