Sales Manager- Extended Stays

Terranea Resorts • Rancho Palos Verdes, CA

13d • $85,000 - $95,000 • Onsite

About The Position

The Sales Manager - Extended Stays (Onsite) is responsible for developing business for an extended stay program and maintaining relationships with key clients in the real estate, temporary housing, relocation, medical and other potential markets. He or she will assist in defining and managing the strategic direction and tactical implementation of an extended stay program for our residential stay Casita Suites. He or she will must be based on property and be able to greet clients, VIPs, conduct property tours and handle all aspects of the guest stay. Travel and entertainment may be required.

Requirements

• Conduct regular sales call and track effectiveness through booking productions against set goals
• Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates.
• Write professionally with correct grammar and punctuation to correspond with clients and colleagues.
• Strong Customer Service skills
• Read, interpret, and create business records and statistical reports.
• Use mathematical skills to interpret financial information.
• Understand the government regulations covering business operation.
• Make business decisions based on production reports and similar facts.
• Plan and organize the work of others.
• Experience in strategic account management methods, as well as, advanced business planning acumen.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understanding of budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.
• College graduate or equivalent industry experience.
• Minimum 3 years’ experience in Sales with a luxury resort property.
• Must be profession in appearance.
• Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint.

Nice To Haves

• Experience with Opera PMS and Agency360 is desirable.

Responsibilities

• This position is ‘booking goal’ oriented and a supplemental plan will be provided.
• Develop and maintain positive relationships with key clients and industries.
• Identify opportunities to grow business and expand market share or RevPar Index growth.
• Must be available to travel as required by business demands.
• Must be able to give presentations to groups in-person and virtually.
• Attend related networking events.
• Must have strong organizational skills to plan sales missions, client events, and FAM trips.
• Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces.
• Conduct property tours and exhibit property knowledge.
• Must be able to respond to all email inquiries and calls, draft comprehensive proposals, and customize client itineraries within a timely manner.
• Must conduct follow-up emails or calls in a timely manner.
• Must understand in-house reporting to track booking activity.
• Make outbound solicitation calls and track sales activities.
• Work with other departments to ensure hosted clients and industry guests receive exceptional experiences.
• Must have current knowledge of competitive set and product knowledge of surrounding area and activities, and key demand generators.
• Maintain logs for arrivals and sites.
• Effectively grow and maintain database of key clients.
• Develop both short and long terms goals relating to interpersonal development and departmental improvement.
• Provide timely guest feedback to revenue leaders and operations.
• Receive and handle guest complaints and ensure corrective action is taken.
• Interface with Accounting as needed on billing and commission issues.
• Interface with other departments such as Front Desk, Concierge, and Housekeeping to ensure guest needs are being met.
• Answer incoming calls in less than three rings in a professional demeanor following resort quality standards, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue.
• Ensure proper booking information is recorded for each reservation and according to resort standards.
• Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings.
• Greet guests upon arrival if appropriate.
• Keep current with all communication and departmental changes.
• Assist with other departmental needs such as room stripping, room deliveries, luggage pulls, lobby assistance, associate events, or off-property events.
• Maintain a neat, clean, and safe work environment.

Benefits

• We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program.
• We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager