Sales Manager (Call Center)

SkyOne Federal Credit Union•Hawthorne, CA

36d

About The Position

Join SkyOne Federal Credit Union as a Sales Manager in our Call Center and be at the forefront of transforming our members' financial journeys. This is your chance to lead a dynamic team committed to excellence and innovation, while fostering a culture rooted in respect and accountability. You'll have the opportunity to implement cutting-edge sales strategies that directly enhance our members' experience, making their financial goals more attainable than ever. Drive performance while collaborating with passionate individuals eager to make a difference. Here, your ideas will be valued, and your contributions could shape the future of our services. Embrace the challenge of creating meaningful connections, empowering your team, and leaving a lasting impact on the lives of our members. Your day as a Sales Manager (Call Center) As the Sales Manager for our California call center and digital chat teams at SkyOne Federal Credit Union, you will play a pivotal role in driving sales and performance growth. You will lead your teams in executing innovative sales strategies that align with our organizational goals, ensuring that they consistently meet or exceed targets. Your leadership will encompass coaching, training, and staff development, empowering team members to effectively sell our diverse range of credit union products and services. You will cultivate a culture that embodies our core values and adheres to the principles of our SOAR Sales and Service Model, enabling your team to provide smooth and friendly interactions that enhance member experiences. Ultimately, you will be instrumental in fostering a cohesive team environment that prioritizes member satisfaction and service excellence. What we're looking for in a Sales Manager (Call Center) To excel as the Sales Manager at SkyOne Federal Credit Union, applicants should possess a robust set of skills and competencies. Proficiency in sales performance analysis and the ability to monitor key metrics are crucial for driving results and implementing effective action plans. Strong leadership qualities are essential, as you will be responsible for engaging both remote and in-person teams while maintaining a daily presence to motivate staff. Familiarity with tools for campaign planning and execution, combined with collaboration skills to work alongside the Marketing department, will help connect members with suitable products. Excellent coaching abilities are necessary to ensure consistent application of the SOAR Sales and Service Model and to facilitate training sessions that build team capabilities. Additionally, an understanding of compliance requirements and credit union policies is vital for maintaining high standards in service and sales effectiveness. A commitment to continuous improvement will further enhance team performance and member satisfaction.

Requirements

Minimum 3 years' of experience in a financial institution call/contact center with a focus on managing sales.
Proven track record of leading teams to exceed sales goals.
Strong coaching, mentoring, and performance management skills.
Effective coaching and mentoring skills.
Training and team leadership experience and strong cross-selling and telemarketing skills.
Excellent member service, interpersonal, written, telephone communication skills, and analytical skills.
Experience in campaign development and execution, preferably in partnership with marketing teams.
Strong strategic and organizational skills.
Deep understanding of financial products, services, and member needs.
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Ability to exercise discretion and sound judgment.
Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization.
Proficiency in Microsoft Office (Word, Excel, PowerPoint), Copilot, and sales tracking tools.
Ability to manage multiple priorities and drive results in a fast-paced environment.