Sales Manager - Account Management & Retention

Motorola Solutions•Richardson, TX

3d•$130,000 - $140,000

About The Position

As a leader within our enterprise sales organization, you will help bridge the gap between initial customer acquisition and long-term service excellence. You will directly influence the growth of our SaaS/HaaS model, which connects frontline retail employees through cutting-edge mobile communication and AI-powered voice platforms. You will be responsible for driving account strategies, securing contract renewals, and owning the application up-sell forecast.

Requirements

Experience: Proven track record in Sales Management or Senior Account Management, specifically within an enterprise environment.
Industry Knowledge: Strong experience selling to retail enterprise clients is highly preferred.
Strategic Execution: Demonstrated ability to build business cases based on ROI metrics such as labor efficiency, productivity, and employee engagement.
Operational Discipline: Experience managing complex SaaS and hardware-as-a-service (HaaS) models.
Communication: Exceptional presentation and negotiation skills, with the ability to command a room of C-suite retail executives.
Bachelors Degree with 4+ years of sales experience OR 8+ years of sales experience
Travel Requirements Over 50%

Responsibilities

Team Leadership: Manage, mentor, and develop a team of 3 to 4 Account Managers, ensuring they meet retention targets and growth objectives.
Player-Coach Mentality: Willingness to "jump in" and help drive forward account activities, participate in high-stakes client meetings, and assist in navigating complex enterprise environments.
Strategic Account Management: Develop and execute comprehensive account strategies to ensure long-term customer health and operational alignment.
Revenue Ownership: Own the up-sell forecast for advanced applications and oversee the entire contract renewal lifecycle.
Customer Advocacy: Act as the "voice of the customer" internally, collaborating with Product, Engineering, and Customer Success to inform roadmaps based on real-world feedback.