Sales Logistics and Customer Experience Specialist
About The Position
Are you passionate about ensuring product availability and providing support to sales teams? The Sales Logistics and Customer Experience Specialist position contributes to our division’s success by working with the sales management, customer service teams, and other interdepartmental stakeholders involved in product availability to ensure adequate stock levels and optimal service levels for US customers. This position will support processes related to product stock and associated tracking systems, as well as sales enablement programs, to ensure successful and exemplary service levels to our customers. The Sales Logistics and Customer Experience Specialist will be responsible for evaluating, analyzing, trouble shooting, documenting and working to help ensure optimal stock levels. This will include collection and examination of data across several internal and external platforms. We are a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
Requirements
- Intermediate proficiency in Microsoft Office including Outlook, PowerPoint and Word – intermediate level
- Advanced level Excel skills (building and working with pivot tables, formulas such as SUMIFS, IF, VLOOKUP/XLOOKUP, etc.)
- Familiarity with Microsoft Power BI and proficiency with available tools
- Ability to analyze data from dashboards and reports to make informed decisions and recommendations
- Experience with warehouse management systems, including WMS and Syspro 8 preferred
Nice To Haves
- Previous experience training others would be an asset
Responsibilities
- Support optimization of cross platform procedures for product allocations and availability
- Support sales, demand and supply planning teams to monitor demand for product and associated purchase orders, ensuring level loading of inventory across customer base
- Manage daily POs for key customers alongside product and supply levels in anticipation of potential stock issues and shortages
- Work with Sales Analyst to analyze sales data in anticipation of future supply and logistical needs
- Day to day oversight and troubleshooting related to all aspects of stock conditions
- Monitor promotional activity to ensure stock levels are sufficient for all customer classes
- Identify overstocked products and make recommendations to sales management on opportunities to reduce overstock
Benefits
- A competitive total compensation package
- Best in class benefits because we care about your health and wellness!
- Outstanding medical, dental, vision plans
- Health and dependent FSA
- Employer-paid life and long-term disability insurance
- 401(k) with company match
- Financial planning and education sessions
- Discount on company products
- Safety footwear allowance
- Shift differentials for afternoon and night shift positions
- On demand pay
- Wellness days - 10 days per year to use for personal days, mental health days, or sick days
- 10 paid holidays per year
- Employee Assistance Program (EAP)
- Employee appreciation events and lunches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
