Customer Experience Specialist

Blue Gander Window Cleaning•Boise, ID

19h

About The Position

Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment. We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company! This key role is responsible for owning the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density. If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you.

Requirements

You enjoy talking on the phone—texting is for introverts!
Numbers and data are your jam—you thrive in spreadsheets and analysis.
You’re a confident decision-maker and can work independently.
Providing excellent customer service and making people happy energizes you.
You’re tech-savvy, comfortable with a variety of web-based software.
You love solving puzzles and finding solutions to workflow challenges.
Organization and communication are your superpowers.
You’re excited about building, improving, and enhancing processes.
Able to pass a background check.

Responsibilities

Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours.
Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates.
Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize "wrench time."
Manage the customer feedback loop (Surveys/Reviews) and resolve "Relational" callbacks (unhappy customers who don't need a redo, just an apology/adjustment).
Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule.
Collaborate with sales and operations teams to maintain seamless workflows.
Take on new tasks as needed, demonstrating flexibility and adaptability.

Benefits

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Health insurance
Paid time off
Vision insurance
Health and Dental Insurance: 100% premium coverage after 90 days with an option Vision addon at the employees cost.
Generous Time Off: Two weeks of Paid Time Off and five paid holidays annually.
Leadership Development Opportunities: Grow with us!
Supportive Team Culture: Collaboration and mutual success are at the heart of our company.