Sales & Intake Manager

Attorney Sharon Jackson•Lawrenceville, GA

About The Position

Join us at Attorney Sharon Jackson, LLC, where we're dedicated to revolutionizing the legal industry with old-school values and cutting-edge technology. As our Sales Operations Manager, you'll drive business growth by optimizing sales processes and supporting our team of "A" players. We offer a fast-paced environment where your skills and initiative will shine. You'll have access to high-tech tools, and we'll provide the resources you need to succeed. In this role, you'll enhance our sales strategies, ensuring seamless operations that boost client satisfaction and team performance. We're committed to your professional growth, offering competitive pay and comprehensive benefits. If you're ready to contribute to a dynamic team that values quality and forward-thinking, we'd love to hear from you. Most sales managers fail because they’re given no system, no support, no training, and no accountability. That’s not this role. We’re a growing law firm looking for a Sales Manager who thrives on structure, coaching, and accountability - not personal closes. If you’re obsessed with building strong teams, tracking numbers, and creating consistency, keep reading. What You’ll Own: Hiring and developing appointment setters and closers. Running structured meetings (planning, standups, retrospectives). Coaching reps daily - performance and emotional support. Tracking and improving set rate, show rate, and close rate. Reviewing calls and enforcing script alignment. Designing comp plans, bonuses, and contests. Maintaining culture, morale, and accountability. This Role Is NOT: A player-coach position. A “top closer gets promoted” situation. A hands-off leadership role. Who Thrives Here: You love scorecards and metrics. You’re comfortable giving honest feedback. You enjoy repetition, structure, and process. You care more about the team’s scoreboard than your own. What Success Looks Like: Consistent weekly results. Stronger call quality. Lower turnover. A sales team that feels supported, challenged, and accountable. An owner who can finally act like a CEO. If you want to build something repeatable instead of chasing wins, this role was designed for you. You will coach and lead a team of intake and sales professionals, increasing sales success measured by the number of cases retained. Utilize data and reports from our CRM to ensure a successful client journey and sales goals, measure follow-up, and evaluate each step in the sales process. Identify opportunities for improvement with Intake and Sales. Monitor the sales funnel and pipeline. Identify issues and resolve problems. Develop proactive solutions. Generate reports and dashboards daily, weekly, monthly, and quarterly to maintain a pulse on sales performance. Hire, fire, and train sales and intake team members. We are seeking a sales leader to coach and lead intake and sales professionals for a Georgia Family Law Firm.

Requirements

Experience in law firm sales strongly desired.
History of success with improving sales and intake performance.
Stable work history with proven track record.
Ability to follow proven systems and processes.
Superior closing skills and the ability to recognize why a lead did not close.
Ability to motivate and lead a sales team.
Prior experience selling high-end products or services, both in person and via telephone.
CRM experience.
Skilled with Excel reports, dashboards, and data.
Integrity, ethics, and hard work.

Responsibilities

Hiring and developing appointment setters and closers.
Running structured meetings (planning, standups, retrospectives).
Coaching reps daily - performance and emotional support.
Tracking and improving set rate, show rate, and close rate.
Reviewing calls and enforcing script alignment.
Designing comp plans, bonuses, and contests.
Maintaining culture, morale, and accountability.
Coaching and lead a team of intake and sales professionals, increasing sales success measured by the number of cases retained.
Utilize data and reports from our CRM to ensure a successful client journey and sales goals, measure follow-up, and evaluate each step in the sales process.
Identify opportunities for improvement with Intake and Sales.
Monitor the sales funnel and pipeline.
Identify issues and resolve problems.
Develop proactive solutions.
Generate reports and dashboards daily, weekly, monthly, and quarterly to maintain a pulse on sales performance.
Hire, fire, and train sales and intake team members.