Sales Floor Supervisor

Hillcrest Transitional Housing•Lee's Summit, MO

11d

About The Position

The Hillcrest Transitional Housing team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged strategically and cost-effectively to achieve our mission and goals. The Supervisor must be a community advocate for our organization, our residents, and those in need of our services. The Supervisor is responsible for maintaining excellent customer service, assists in the day-to-day operation of the Hillcrest Thrift Store ensuring maximum sales and profitability through volunteer management, merchandising, inventory management, and managing operating costs and shrinkage.

Requirements

A high school diploma or equivalent is required.
Ability to process information and merchandise through computer system and POS register system.
Ability to communicate with employees, customers, and donors.
Ability to read, count, and write to accurately complete all documentation.
Ability to freely access all areas of the store including sales floor, donation center, and register area.
Ability to operate and use all equipment necessary to run the store.
Ability to work varied hours/days to oversee store operations.
Ability to complete work in a timely, accurate, confidential and thorough manner.
Familiarity with Windows, Office, Google Drive, Gmail, Facebook, Instagram, Twitter, and Volgistics.
Ability to travel to Hillcrest sites throughout the Kansas City metro area.

Responsibilities

Ensuring that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer and maintaining outstanding standards.
Support the recruitment, training, and retention of Hillcrest Volunteers for the Thrift Store.
Assist in supporting the Hillcrest Program operations by working with case managers, residents, and graduates to meet basic needs.
Implementing and maintaining customer service standards.
Maintaining all merchandising standards, display presentation, signing standards and monitoring inventory levels.
Maintaining proper execution of goals in designated area of the store.
Ability to explain job duties to direct associates, as well as daily, monthly, and yearly goals.
Ability to address performance issues as needed.
Planning and assigning daily goals, tasks and assignments; assuring proper completion through follow-up.
Assisting in monitoring sales performance, through the analysis of sales reports and comparison shopping; assisting in adjusting strategies.
Maintaining adherence to all Company policies and procedures.
Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.