Sales Experience Consultant - Brunswick Office (Part Time) Starting at $20.00/hr

Sea Island•St. Simons Island, GA

20d•$20•Onsite

About The Position

The Sales Experience Consultant (SEC) is a sales professional responsible for making room, dining and activity reservations at all Sea Island outlets, including: The Cloister, The Lodge, The Inn, Cottage Rentals, all restaurants, spa, and activities. The SEC is expert in their knowledge of the resort, including days/hours of operation, dress code, room types, cottage details, deposit and cancellation policies, and other pertinent information for all resort experiences. The SEC will employ value selling techniques with guests and members, primarily via telephone and email. Occasionally, the SEC will have face-to-face selling interactions with guests and members on property. The SEC will have measurable goals, including: lead conversion, call volume answered, accuracy, call scoring, and quality audits. The SEC must provide outstanding customer service in accordance with Forbes Five-Star standards.

Requirements

Minimum One (1) years’ experience in a related field, including: hospitality, sales, reservations and/or call center
High School Diploma or equivalent credentials
Equivalent combination of education and work experience
Strong communication skills, both written and verbal
Strong conflict resolution skills
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
Minimum typing skill of 35+ wpm
Must have ability to courteously present information to people in one-on-one and group situations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Ability to sit for prolonged periods
Ability to perform repetitive tasks with accuracy
Ability to read, write and communicate effectively in English, both written and verbal
Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy

Nice To Haves

College degree preferred
Experience with Opera, NAVIS, Resort Suite, and/or Res Diary preferred

Responsibilities

Responsible for making, modifying, and/or cancelling all resort room, dining, and activity reservations
Efficiently and accurately make room reservations for The Cloister, The Lodge, The Inn and Cottage Rentals, by accurately describing room types, correctly entering guest information into the reservation systems and processing payments in a timely manner
Efficiently and accurately make reservation for all restaurants and activities, including: Golf, Spa, Children's Camp, Nature Activities, and more
Manage multiple reservation software, including: Resort Suite, Res Diary, Opera and NAVIS
Receive a high volume of incoming telephone calls promptly and politely, demonstrating proper phone etiquette
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
Communicate with guests and members in a professional manner, through phone and email
Create and manage lead forms for potential reservations based on guest interactions
Follow up on leads with outbound calls, utilizing a variety of selling techniques
Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy Member and Guest needs and demands
Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
Monitor and ensure that all guest information is input into the system accurately, completely and promptly
Ensure guest history information is collected and utilized on all guest transactions given an accurate account of what has been discussed with the guest so operational departments can deliver or exceed the guest’s expectations
Maintain knowledge of Forbes 5-Star Standards
Assist with Travel Agent reservations
Maintain confidentiality of all guest and Team Member information
Communicate with the guests in a professional manner via phone, e-mail and in person
Complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up, as needed
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership