Sales Excellence Lead

Hiscox•Atlanta, GA

2d•$90 - $130•Hybrid

About The Position

The Sales Excellence Lead will play a critical role in accelerating U.S. sales effectiveness by integrating proven Hiscox retail capabilities and driving performance across offline direct and partnership channels. This position focuses on optimizing processes, leveraging data-driven insights, and embedding Hiscox’s sales culture and best practices to deliver measurable growth and improved customer experiences.

Responsibilities

Support the design and implementation of sales strategies for offline channels, aligned with U.S. business objectives and in collaboration with SGS and the internal Director of Sales.
Monitor KPIs, analyze trends, and deliver measurable improvements through regular reviews and targeted action plans.
Streamline sales processes, reduce inefficiencies, and enhance customer experience through cross-functional improvement initiatives.
Provide training, resources, and mentorship to SGS and internal sales teams to drive high performance and embed Hiscox’s sales culture.
Work closely with SGS vendor sales lead, internal Director of Sales, and other key stakeholders to align strategies, share best practices, and deliver joint initiatives.
Analyze client and partner retention data, implement retention-focused strategies, and achieve measurable improvements in retention rates.
Pilot innovative sales tools and approaches, benchmark against industry and Hiscox UK best practices, and share results for broader adoption.

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program