Sales & Events Coordinator

Showboat Hotel & Island Waterpark•Atlantic City, NJ

About The Position

Summary of Position Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrangements.

Requirements

Must be 18 years of age or older
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and work under tight deadlines.
Professional demeanor and strong interpersonal skills.
Customer-focused and proactive approach.
Team-oriented with ability to collaborate across departments.
Flexible and adaptable to changing priorities.
Enthusiastic about sales and event management.
Work flexible schedule including nights, weekends, and/or holidays as needed
High School diploma/GED or equivalent education

Nice To Haves

Previous experience in sales, customer service, or event coordination is a plus.
Previous administrative or customer service experience preferred

Responsibilities

Answering reviews and overseeing deposit schedules
Updating details in opera such as routing, notes, and comments, assisting with details for group resumes such as arrival times, and special requests.
Set up events on the group side.
Reservations - charging customers, checking cancellation penalties, reaching out to guests via phone when needed
Overseeing Hotel Planner requests
Coordinate all internal and external correspondence, BEOs, incoming mail, and other administrative duties for the Sales Department.
To maintain complete and supported records of all correspondence, sales agreements, contracts and quotes for the hotels.
To provide a courteous, professional, efficient, and flexible service at all times.
To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department, Reservations Department or any other Department of the hotel as assigned
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department.
To coordinate all amenity deliveries to groups along with the Hotel Front Desk.
To ensure the correct follow-up gifts or cards have been arranged.
To be fully conversant with all services and facilities offered by the hotel.
To utilize OPERA for all account management functions.
To ensure correct booking procedures are implemented including group room and meeting program history, contractual agreements, room block analysis, etc.
To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
To ensure that all sales contracts follow the established Hotel Policies & Procedures
To project a warm, professional and welcoming image.
To ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times.
To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards.
Performs other related duties as assigned by the Sales Team, Managers and Directors.