Sales & Event Manager - The Manner

The Manner•New York, NY

10h•$80,000 - $85,000

About The Position

JOB DESCRIPTION: Events Sales Manager Who We Are Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests. Purpose of the Role The Events Sales Manager is a dynamic, goal-oriented, personable, and strongly self-motivated individual responsible for managing the outlet’s private events, as well as servicing groups and catered functions. This role ensures the private event program is managed efficiently, supports business development, and drives marketing and promotion of the events. The Manager will oversee the initial guest contact, be present during execution, and follow up post-event. A successful candidate will be able to meet or exceed budget revenue goals while ensuring a positive guest experience that fosters repeat business.

Requirements

2-3 years of sales experience in an Event/Group Sales or CSM role
New York City or similar market experience
Knowledge in Opera, CVENT, Envision, Microsoft Office, Canva
Understanding of RFP process and contract negotiations
Clear understanding of meeting space optimization, pricing structures and menu planning
Plan and execute load-ins, and working with external vendors, while adhering to internal procedures
Comfortable entertaining clients and conducting site tours
Understanding of the market, prospecting, and lead generation
Ability to respond quickly and effectively to emails and phone calls
Proficient in Microsoft Office
Ability to work a flexible schedule
Creation of BEO’s and floorplans
Understanding of Catering/Food & Beverage operations
Ability to move, lift, carry, push, or pull up to 10 pounds without assistance.
Prolonged sitting, standing, bending, and use of hands and fingers for keyboard operation.

Nice To Haves

Associate or bachelor’s degree preferred.
Opera, Envision, and Cvent experience preferred but not required.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Excellent time management skills with the ability to multitask
Adhere to weekly and monthly sales activities including; offsite appointments, site tours, networking events and trade shows as needed.
Prospecting skill set
Establish strong relationships with the surrounding community and clientele through regular calls, visits, emails, etc. Qualify all calls and inquiries of the sales office.
Input detailed profile notes in Envision and Opera to develop hotel’s database
Ability to maintain strong partnerships through effective communication
Build and maintain relationships with new and existing clients through; onsite/offsite entertainment and regular communication.
Ability to identify need periods and suggest strategies and action plans to increase leads
Oversee/audit Event commissions to ensure prompt payment – liaise with Finance Dept.
Take ownership of all incoming Event requests (within assigned market) and communication with Revenue Management to provide clients with a response in 24hrs or less
Coordinate client site inspections - effectively communicate to Front Office, Housekeeping and other parties involved
Welcome VIP Clients upon arrival
Attend regularly scheduled meetings: revenue meetings, BEO, group resume meetings, etc. as required
Accurately communicates cost to clients. Reconcile client account prior to sending final bill.
Ability to pivot and recommend programs to meet client’s needs
Play an active role in weekly BEO meetings
Maintain accurate availability and rates on guestrooms and function space
Manage function space allocation for group and catering bookings based on established guidelines and procedures
Liaise with Sales & Events Coordinator to produce Banquet Event Orders (BEO), Floor Plans, estimates and menus for both internal and external use
Qualify and respond to Meeting and Event inquiries from all sources, including CVENT, Hyatt, and direct leads
Welcome VIP Clients upon arrival
Ability to manage Event pre-con, day of setup and Event breakdown
Effectively communicate Event details to all internal departments
Oversee Event process from start to finish, ensuring clients satisfaction
Manage all rental orders for events including external A/V and equipment
Ongoing comp set analysis of Rooms and Food & Beverage/Event offerings
Support DOS on all administrative tasks related to the Sales department including; reporting, market analysis and monthly recaps
Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.
Work closely with F&B Management to create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.