Sierra-posted 3 months ago
Full-time • Senior
San Francisco, CA
251-500 employees

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

  • Lead, coach, and develop a high-caliber SE team, providing guidance, assigning projects and ensuring technical excellence.
  • Conduct regular performance evaluations, foster professional growth, and coach team members to reach their full potential.
  • Guide your team in designing and delivering compelling technical demos and proofs of concept for Sierra’s platform.
  • Provide technical solutions to customer challenges, and address technical questions throughout the sales cycle.
  • Partner closely with Sales, Product, and Agent Engineering teams to define best practices, playbooks, and repeatable processes.
  • Act as a technical leader in early-stage customer conversations, helping your team understand, anticipate, and solve customer needs.
  • 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, with at least 3+ years in a leadership capacity.
  • Experience developing frameworks for how SEs partner with Sales, Product, and Engineering to deliver impact efficiently across accounts.
  • History of establishing metrics and systems that measure SE impact on pipeline health, win rates, and customer adoption.
  • Track record of leading presales processes and supporting enterprise and strategic sales cycles from discovery through close.
  • Ability to translate customer business problems into Sierra’s technical solutions and clearly communicate to both technical and non-technical stakeholders.
  • Experience building Sales Engineering orgs in emerging categories (e.g., AI, data, security).
  • Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON.
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
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