Sales Engineer - Critical Event Management expansion

International SOS•Whitpain Township, CT

13h•Remote

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we’re looking for talented individuals to join our team and make a difference. Job Purpose The Sales Engineer (Digital Solutions Advisor) is a technical sales role, advising and supporting the sales team in the closing of new business and supporting renewal of and account growth into existing accounts. Together with the Region’s resources, this role acts as interface between the product management and digital client success teams and the sales team or the client itself, in addition to the travel security experts. The candidate will initiate meetings, present products, participate on pricing and, above all, guarantee the feasibility of the project. Core Purpose International SOS is entering a transformational phase—expanding beyond medical and security assistance into full-spectrum resilience. This role will influence how clients perceive International SOS in a volatile world. This position is central to the future growth engine of the organization. The Sales Engineer/Digital Solutions Advisor will enable Sales and Client Management to articulate International SOS’s integrated Critical Event Management (CEM) advantage, translate operational risk challenges into solutions, and accelerate adoption of the new CEM offering. Key Outcomes Increase CEM solution win‑rates and shorten sales cycles Strengthen the company’s market credibility as a fully integrated CEM provider Ensure solution accuracy during scoping, demos, and RFP responses Support product feedback loops to enhance future CEM capabilities

Requirements

Ability to translate complex operational challenges into simple narratives
Excellence in product demos and storytelling
Executive presence for high‑level discussions
Technical understanding of APIs, integrations, data flows, and platform ecosystems
Capacity to collaborate with Sales, Product, Marketing, and Operations
Evidence of extensive networking and strategic sales skills with well-developed influencing and negotiating abilities.
Project management exposure.
Evidence of strategic thinking and planning skills, particularly in financial analysis and reporting.
Working knowledge of Critical Event Management software
Curious, adaptive, energetic
Enjoys “building the plane while flying it”
Passionate about resiliency, risk, and operational continuity
Background in Critical Event Management, business continuity, crisis management, operational resilience, or security operations
Pre‑sales or sales engineering experience in SaaS, security, risk management, or enterprise platforms
Understanding of integrated risk environments (health + security + operations)
Considerable and broad experience in a Business Development or Consultative Sales role in business-to-business environment and/or service sectors.
Good exposure to IT and / or Web and / or Travel Data industry.
Able to demonstrate a proven track record of profitable sales growth.
Educated to University level
Ability to communicate in English fluently (oral and written) an absolute must.

Responsibilities

To be an expert in the understanding of the digital solutions.
To ensure the correct positioning of the digital solutions, jointly with other subject matter experts.
To actively participate in the analysis of competitors, current trends and new technologies; and to give recommendations to improve the products and services.
To work with clients & industry experts to solicit feedback on our digital solutions products and to ensure we maintain our role as industry leaders by inputting into the product management & development process. The ability to understand and identify potential risks from competitors or trends within the region and provide feedback to upper management and the product team.
To maintain a deep knowledge of the whole of the services offered by International SOS and its competitors.
To develop knowledge and to build relationships with account management, business development, client services, marketing and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products.
Travel to be expected for client-facing meetings mainly within the assigned geography (Northeast) within the Americas
Collaborating with the Account Management and Business Development teams to execute the new business and retention strategies.
Work and collaborate with Account Management, Business Development and Marketing to participate in local events, conferences and client facing webinars. Participate and lead assessing market opportunities, including client surveys and feedback sessions to assist the product and leadership teams to determine product enhancements, development (new) and direction.
To provide support to the Americas Sales & Marketing teams in preparing for open sales bids/tenders and other sales opportunities and responding to bid/tenders in an effective manner.
Drive new product strategy by understanding customer pain points and translating those into actionable business plans
To validate technical project feasibility in the presales phase and collaborate with Commercial Services to validate technical contractual terms
To prepare and deliver client presentations, to follow up on actions/prospects after the presentations if needed
The role will collaborate with the Client Services team to drive the successful implementation of our products and services at the client’s organisation and to ensure continuity of customer service, management of expectations & progress of technical implementations