Sales Engineer (48946)

Kolpak•Parsons, TN

17d•Onsite

About The Position

We are Kolpak! We design, manufacture and supply best-in-class commercial walk-in coolers, freezers, and refrigeration equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. As a Sales Engineer, you will be r esponsible for direct contact with dealers and reps. The Sales Engineer communicates to understand the needs and expectations of each project effectively through orders, quotations and drawings. Manages projects to completion, while gaining knowledge. Will become an expert in configuring custom solutions to address customer needs. Reporting directly to the Customer Service Manager, this position is based on-site in Parsons, TN.

Requirements

Associate’s degree in business with a minimum of 3 years’ experience in commercial foodservice industry; in lieu of education will consider 5 or more years in commercial foodservice industry
Must have strong verbal and written communication skills
Must understand construction documents and specifications and possess basic math skills
Attention to detail a must
Proficient in MS Office Suite
Ability to interact effectively with all levels of the organization.
Must be able to wear PPE as needed.

Responsibilities

Assist in resolving quality issues with direct communication with the QC department supplying pictures or issues seen in the field as needed.
Process orders accurately and timely.
Review each order with Production Control for the best available shipping date before booking an order.
Revise quotations and/or drawings as necessary, review pricing to ensure the quote and purchase order is accurate.
Assist the QC Department and manufacturing staff to resolve quality issues – supplying project numbers, pictures or issues in the field that are not up to customer standards.
Assist complex customer needs and transition that need to a friendly manufacturing standard process.
Help the customer with complicated layouts that the factory may not be able to manufacture to ensure the project stays a Kolpak order.
Communicate required information effectively with external and internal contacts on shortages or order date move outs as necessary.
Process orders accurately within assigned timelines.
Originate or revise quotations and/or drawings to meet project needs.
Work within a team structure to support a pre-determined territory and provide back up within the team. This may include any chain accounts established in that territory.
Provide support role to Logistics, Engineering, Manufacturing, Quality, Service, Parts and Credit departments regarding customers business before and after the sale.
Work with Product Design to best determine how to meet the project needs with reasonable equipment design and function through presentation drawings.
Participate and contribute to cross-functional product and process development teams as required.