Sales Engineer

UpGuard•San Diego, CA

1d•$90,000 - $110,000•Remote

About The Position

UpGuardâs mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. At UpGuard, our Sales team has not only been pivotal in growing our business but, more importantly, showing the value of our product daily. We have a highly collaborative sales culture and take on a consultative approach, focusing solely on whatâs best for the customer. In 2024, our Sales team exceeded revenue targets, and weâre only just getting started! Weâre on the lookout for high-energy individuals who are hungry to get better every day, have a desire to win, and are seeking to sell a product that is helping solve a massive problem for businesses across the globe. Why are we hiring for this role? We are looking to further expand our Sales Engineer function in the US, to support our growing sales team. As a Sales Engineer at UpGuard, you will be the central technical point of contact for customers progressing through our sales funnel. Weâre looking for a driven individual who possesses an inquisitive mind and excellent technical knowledge. By joining the Sales Engineer team in the US, you'll have a critical role in enabling our Account Executives and ensuring our customers have a world-class experience.

Requirements

At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant or technical customer support role at a B2B SaaS company
A solutions-driven problem solver who is innately curious and seeks to understand WHY
Proven ability to deliver product demonstrations and presentations to customers
Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
A high degree of technical aptitude and an intrinsic willingness to learn
Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Nice To Haves

Information Technology or Software Engineering degree
Experience or a keen interest in cybersecurity

Responsibilities

Support prospects during trials/proof of concepts (POC) of the platform
Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
Be the technical point of contact for any support queries during the trial process
Assist with customer security assessments, RFPs, and business cases as required
Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Benefits

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carerâs leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance