Sales Engineer

Capacity

4d • $100,000 - $130,000 • Remote

About The Position

The role:

Reporting directly to the Director of Sales Engineering, the Sales Engineer will be the technical expert and trusted advisor to our sales team and customers during the pre-sales process, working closely with them to understand their technical requirements and pain points. The ideal candidate will have a strong technical background, with experience in pre-sales engineering, solution architecture.

Requirements

• Familiar with AI systems/bots/automation, CCaaS, UCaaS experience preferred
• Tech savvy & interested in diving in to understand the technical aspects of all product functionality
• A good story teller. You should be able to tell a story around the customer’s use cases, while highlighting the technical solution that solves their problem.
• Strong networking and relationship building skills
• Curiosity, ability to listen, desire to learn
• Excellent written and verbal communication skills
• Positive attitude and mentality
• Coachable, flexible, and self-motivated
• Diligent self-starter; someone with initiative
• Strong organization and follow-up skills
• Resilient, doesn’t give up easily
• Experience with Salesforce, NICE CXone, Genesys Cloud, Five9, RingCentral a plus.

Responsibilities

• Technical Consultations: Provide expert advice and insights to potential and existing customers about the technical aspects and value proposition of the Capacity products.
• Product Demonstrations: Conduct detailed product demonstrations and presentations to showcase the features, benefits, and capabilities of the product to prospective clients.
• Solution Design: Work closely with prospective customers to understand their needs and design tailored solutions that meet their technical requirements and business goals.
• Pre-Sales Support: Assist the sales team by providing technical support during the sales process, including answering technical queries, preparing technical proposals, and developing technical content for sales presentations.
• Requirement Analysis: Gather and analyze customer business requirements and translate them into technical specifications to ensure that the product or service meets their needs.
• Feedback Collection: Gather customer feedback on product performance and functionality to identify areas for improvement and relay this information to the product development team.
• Market Research: Stay updated on industry trends, competitor products, and emerging technologies to better position the company's products and provide valuable insights to the sales team.
• Relationship Management: Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to ensure successful product adoption and customer satisfaction.

Benefits

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed