Sales Engineer - Industrial Pumps & Process Equipment

TENCARVA MACHINERY COMPANY, LLC•Grand Rapids, MI

44d•Onsite

About The Position

This is a field-based role requiring regular travel to customer sites across the southwestern quadrant of Michigan. Sales Territory will be centered around Grand Rapids - appx 1.5-hour radius to the north and south, 45-min radius to the east and west. About the Role: This is a consultative, field-based technical sales role responsible for providing our customers with process pumping and liquid handling equipment that aligns with the unique needs of their operations. Our Sales Representatives partner closely with our Application Engineer Team and Customer Service Team to ensure that we recommend the proper equipment based on many variables, including flow rate, viscosity, temperature, pressure, pH, budget, etc. Although success in this role is measured by sales growth, margins, and profitability in the assigned territory/defined customer base, this is not a high-pressure sales environment. On the contrary, our customers rely on us as trusted advisors and business partners to help solve their problems by providing equipment packages, application recommendations, and whole-system design solutions. For nearly 100 years, Detroit Pump has been committed to fostering long-term relationships and providing a white-glove experience to automotive, industrial, and municipal markets all across Michigan.

Requirements

Bachelor's Degree from a 4-year college or university is ideal but not required; strong preference for Engineering degrees, particularly Mechanical, Industrial, Manufacturing, Chemical, Electrical, etc. An Associate's Degree in an Engineering or technical field - or a Certification from a Trade School - are also acceptable, should the candidate have 2+ years of technical sales experience.
3+ years of B2B relationship management experience is preferred, ideally partnering with industrial and/or municipal distributors, supply houses, manufacturers, end-users, engineering firms, subcontractors, etc.
3+ years of technical Outside Sales experience is preferred, ideally within either the public water/wastewater sector or industrial markets.
The ideal candidate should have a strong hunter mentality with a proven track record of driving new business.
Good communication and networking skills - together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
Ability to work independently as well as in a team environment
Customer-driven with a positive, professional, customer-first attitude.
Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
Aptitude to learn about technical products and provide technical support to customers.
Strong analytical, decision making and problem-solving skills.
Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Nice To Haves

Hands-on mechanical work experience and/or hobbies is a plus.

Responsibilities

Call on personnel at every level of industrial and municipal operations, from technicians and operators to engineers, architects, managers, and even GMs. Provide process solutions and application advice on our extensive line of products and packages.
Call on engineering firms who service our end-user customer base, conducting informational training sessions on our products and their application.
Review blueprints, plans, and other customer documents to develop and prepare cost estimates or projected increases in production from the client's use of proposed equipment or services.
Draw up or proposes changes in equipment, processes, or use of materials or services, resulting in cost reduction or improvement in operations.
Draw up sales or service contracts for products or services.
Establish long-term relationships with our customers by gaining their trust and confidence through the proper application of our products.
Provide technical services to clients relating to the use, operation, and maintenance of equipment.
Provide technical training to our customers' employees.
Attend manufacturer training sessions for products represented
Proactive planning and execution of sales calls/customer visits
Maintain an accurate forecast of your business potentials with your customers and the manufacturers we represent,
Territory planning and overall business strategy planning
Grow territory by increasing penetration of existing accounts and developing new accounts.
Other duties as assigned by management.