Sales Engineer Analyst

Visa•Mentor, OH

4h•Hybrid

About The Position

The Sales Engineer Analyst position is a key role within the Visa Acceptance Solutions (CyberSource) – North America team. This esteemed position within our sales organization requires a unique blend of sales acumen and technical aptitude. As a critical contributor to the success of our Direct to Merchant Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment. Internally, this role involves collaboration with various departments including Direct Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. This position offers an exciting opportunity to work at the intersection of cutting-edge payment technology and strategic sales, directly impacting merchant success. What We're Looking For: We're seeking hungry, driven individuals who are eager to jump in, go above and beyond, and push boundaries. If you're someone who thrives on innovation—leveraging AI and other cutting-edge tools to improve sales engineering performance—we want to hear from you. We're building a team of positive, naturally curious problem solvers and lifelong learners who are excited to work hard and be part of an amazing, customer-centric team. The payments industry is constantly evolving, and we need team members who are passionate about staying ahead of the curve, continuously learning, and helping shape the future of payment solutions. If you're ready to innovate, collaborate, and make a real impact, this is the opportunity for you.

Requirements

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Natural ability to understand and articulate complex concepts in a clear and concise manner
Proven ability to architect technical solutions in response to merchants' requirements
Self-driven, motivated, and eager to learn new technologies
Highly organized with exceptional note-taking abilities and timely CRM maintenance
Strong desire to continuously improve and expand industry-related knowledge
Excellence in internal and external follow-ups and task management
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Excellent self-investigation, research, and troubleshooting skills
Technical background, including a BS degree in Computer Science, Computer Information Systems, or a related discipline
Ability to travel up to 35%
Positive attitude with a natural curiosity and passion for problem-solving
Growth mindset and commitment to being a lifelong learner in the ever-evolving payments landscape

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3+ years of technical pre-sales experience within the payments industry
Confident speaker with the ability to present, interact, and connect with executives, engineers, and other technical contacts
Previous experience working directly with merchants
Candidates with prior CyberSource and/or payments background will be prioritized
Strong knowledge of CyberSource and Visa Acceptance Solutions
Experience using AI tools to enhance productivity and innovation

Responsibilities

Maintain expert knowledge of Visa Acceptance Solutions (VAS), CyberSource, and Authorize.net solutions, and collaborate effectively with internal and external stakeholders
Contribute to the architecture of merchants' payment ecosystems by positioning VAS solutions to address both business and technical requirements
Collaborate with the Direct Sales team to acquire new merchants and drive up-sell/cross-sell opportunities with existing merchants
Articulate and demonstrate how VAS solutions integrate within the merchant ecosystem to meet customer needs and requirements
Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure
Support existing VAS merchants as their needs and solutions evolve
Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings while documenting detailed notes of all sessions
Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchants
Demonstrate comfort with storytelling and value-based selling approaches
Leverage Vibe Coding and create proof of value technical demonstrations using AI and NLP technologies
Execute REST APIs in Postman and demonstrate Webhook events via local or external Webhook Listeners
Maintain extreme attention to detail by logging all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time
Engage with internal teams including Solution Management, Product Management, Technical Account Managers, Customer Support, Implementation Services, and Product Marketing to relay market feedback and provide input into the design of new solutions
Remain responsive and easily reachable via all communication channels during business hours (Chat, Email, Phone, Teams calls, etc.)
Contribute to the completion of multiple RFI/RFP requests monthly as necessary
Proactively identify opportunities to innovate and improve sales engineering processes using AI and emerging technologies
Collaborate with team members to share knowledge, best practices, and continuously elevate team performance