Sales Engineer 2 (Inside Sales)

Comcast

3d•Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Inside Sales Engineer 2 serves as a technical partner supporting Senior Inside Sales Representatives, including Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers within the Comcast Business Headquarters Inside Sales organization. This role provides technical consultation and solution support across Comcast Business connectivity, voice, managed services, and security portfolios. The Engineer supports high-volume opportunity environments by aligning customer requirements with scalable solutions and contributing to multi-product solution adoption. Role will be virtual with limited travel expectations.

Requirements

2-5 Years Relevant Work Experience
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Nice To Haves

3+ years’ experience supporting technical sales, telecommunications, or solutions engineering environments.
Experience supporting sales organizations or high-volume opportunity environments.
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical audiences.
Experience supporting solution positioning across networking, voice, or security portfolios.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Visio preferred.
Results driven with a focus on goal achievement.
Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment.
Self-starter / self-driven, with the ability to work independently / remotely, disconnected from other team members.
Experience supporting customer environments involved: OSI networking fundamentals (Layers 1–7) Cable / HFC / Fiber delivery environments Business continuity / Disaster Recovery concepts Broadband and Dedicated Internet Functionality & Solution CPE (voice & data) (switches, routers, PRI, MTA) Ethernet services SD-WAN and secure connectivity solutions UCaaS, SIP, PRI and hosted voice technologies Data Networking Technologies, Functionality & Services (Layer 2, Layer3 designs and principles, SDN, SD-WAN, Security / UTM, Ethernet, VPN, Firewall, IPv4 IPv6
Cisco Meraki CMNE-F or CMNA
Cisco Meraki Black Belt (Stages 1–3)
Fortinet FCF or FCA

Responsibilities

Provide technical consultation supporting Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers.
Perform needs analysis for the Company and its customers and produces strategic, cost-effective solutions.
Assist sellers in identifying customer requirements and aligning appropriate Comcast Business solutions.
Translate technical requirements into clear, customer-focused recommendations.
Support positioning of connectivity, voice, managed services, and security solutions.
Support Sales Order process by performing administrative and documentation tasks required for order creation and service delivery.
Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time.
Provides timely, support for customer forms, documentation and ISC process needs.
Maintain current technical expertise with offered products and required certifications.
Experienced in creating technical designs and diagrams of a customer solution.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Support solution design aligned to customer applications, resiliency requirements, and bandwidth growth expectations.
Contribute to multi-product solution attachment across networking, voice, and security services.
Participate confidently and lead in technical discovery conversations.
Support resolution of technical questions during the sales process.
Provide timely technical guidance to Inside Sales partners.
Collaborate with network engineering and architecture partner support teams as needed.
Maintain working knowledge of Comcast Business products and services.
Stay informed on competitive positioning and market trends.
Apply technical knowledge to improve solution alignment and customer outcomes.