Sales Enablement Specialist IV

TEKsystems

12d•$70 - $70•Onsite

About The Position

Core Responsibilities Execution & Enhancement: Drive the effective rollout of existing enablement strategies. Report back to the team on enhancements to training details and tactics. Tactical Support: Provide daily, hands-on support to Concentrix trainers and leads. Coaching: Engage managers, trainers, and agent teams to improve product knowledge and sales techniques. Experiential Learning: Prioritize role-playing and in-person training. Every day must include an opportunity for real-time coaching or situational practice to support continuous learning. Cross-Functional Collaboration: Partner with Service Design and Concierge Performance Teams to align enablement efforts with workflows, staffing models, and operational realities. Daily Operations & Activities A typical day should focus on maintaining energy and reinforcing skills: Morning Briefs: Reiterate key priorities, communicate pricing and/or product updates, and work with managers to build agent confidence. Manager Coaching: Scheduled sessions covering product specs, sales tactics, and relationship management. Collaborate with Performance Managers on "Minute Performance Moments": Quick-win incentives for hitting milestones to maintain engagement during downtime. Training Module Ideas Competitive Intelligence: True/False drills comparing our services vs. competitors. Deep Dives: Real-time pricing updates (e.g., "Full Service" specifics). Call Audits: Group reviews of recorded calls to critique and improve performance. Active Role-Play: Scenarios catered to current agent needs or common hurdles. Expected Location and Travel Roles will be located in the vicinity of our partner agent centers in the assigned region. On site 5 days a week with support on weekends in peak tax season periods.

Requirements

3–5+ years of experience in sales support, sales enablement, with a strong b ackground in sales and call center environments.
Proven ability to influence without authority and partner effectively across multiple functions and teams.
Strong communication skills with the ability to engage frontline associates and leaders.
Comfort working in a fast-paced, seasonal business with shifting priorities.

Nice To Haves

Experience working with virtual or hybrid sales teams.
Experience supporting sales trainers, teams, and retail environments.
Familiarity with sales enablement tools or performance measurement frameworks.

Responsibilities

Drive the effective rollout of existing enablement strategies.
Report back to the team on enhancements to training details and tactics.
Provide daily, hands-on support to Concentrix trainers and leads.
Engage managers, trainers, and agent teams to improve product knowledge and sales techniques.
Prioritize role-playing and in-person training.
Partner with Service Design and Concierge Performance Teams to align enablement efforts with workflows, staffing models, and operational realities.
Reiterate key priorities, communicate pricing and/or product updates, and work with managers to build agent confidence.
Scheduled sessions covering product specs, sales tactics, and relationship management.
Collaborate with Performance Managers on "Minute Performance Moments": Quick-win incentives for hitting milestones to maintain engagement during downtime.
True/False drills comparing our services vs. competitors.
Real-time pricing updates (e.g., "Full Service" specifics).
Group reviews of recorded calls to critique and improve performance.
Scenarios catered to current agent needs or common hurdles.