Sales Enablement Senior Analyst

TransUnion • White Plains, NY

1d • $62,000 - $90,000 • Hybrid

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include an adoption assessment and solution-oriented approach to growing associate use of our global Salesforce application. You will achieve this work by gaining an understanding of business processes, identifying common Q&A , creating self-service content, organizing and facilitating training sessions to support our Salesforce and relevant tools systems, processes and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.

Requirements

• Bachelor's degree in education, business, instructional design or a related field.
• At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
• Experience with project and/or change management.
• Certified Trainer, Salesforce Administrator, Change Management Professional, or willing to obtain certification within 12 months of hire.
• Excellent communication, presentation, and facilitation skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs and priorities.
• Impeccable organizational skills
• Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.

Responsibilities

• Facilitate new hire onboarding and deliver training programs for inside sales and non‑sales associates (virtual, in‑person, and blended)
• Partner with sales, training leaders, and subject matter experts to assess needs and design effective training and change‑management solutions
• Create engaging, interactive learning content and curriculum that improves knowledge retention and adoption
• Evaluate training effectiveness, user adoption, and performance data; recommend and implement continuous improvements
• Support learning operations, including training logistics, materials, agendas, and feedback to process owners on user challenges
• Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees