Sales Enablement Manager

Encore Fire Protection • Needham, MA

17d

About The Position

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana . Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day. Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. The Opportunity Encore is a private equity-backed, high-growth company. With that growth comes complexity, more locations, more sellers, and more opportunity. Onboarding gets our sellers started, but what happens after that initial onboarding determines whether they actually succeed. We're building a best-in-class sales enablement function to help our sellers continuously improve and perform at their best. The Sales Enablement Manager exists to close the gap between what sellers learn in onboarding and ensuring that they are continually equipped with what they need to win. This role focuses on ongoing development (sometimes referred to as everboarding), real-time coaching, and tactical support that meets sellers where they are. You will work intimately with sales leaders and sales reps using quantitative and qualitative insights to diagnose what is holding them back from achieving the next level of sales success and help them improve the skills or smooth the processes that matter most. You will deploy to struggling locations, run targeted sales plays, coach through deal strategy, and reinforce methodology with the end goal of accelerating company revenue. This is a highly relationship-driven role that requires sales acumen and coaching/enablement skills. You will partner closely with Sales Directors and location leaders, serve as the voice of the field, and help drive adoption of new tools, processes, and plays. You will not have direct authority over the sales team, but you will earn influence through credibility, results, and trust. If you thrive in ambiguity, enjoy coaching sellers to breakthrough moments, and want autonomy with real impact, this is the role for you.

Requirements

• Sales experience and/or sales enablement experience, ideally both. You have carried a quota or helped others carry one, and you know what good selling looks like
• Clear understanding of the difference between enablement and training. You know enablement is about ongoing performance improvement, not just delivering content
• Strong coaching ability with a knack for diagnosing performance gaps and helping sellers improve quickly
• Ability to influence without authority. You build credibility through expertise, results, and relationships
• Excellent communication and interpersonal skills. You can read a room, adapt your approach, and connect with people at all levels
• Comfort navigating ambiguity, politics, and competing priorities in a multi-location organization
• A tactical, punchy approach to enablement
• Strong program management and organizational skills, capable of juggling multiple initiatives and location s
• A curious, adaptable, and accountable mindset, willing to roll up your sleeves to move the needle

Nice To Haves

• Experience in a service-based, multi-location, or field-driven business
• Exposure to blue-collar or service industries such as HVAC, construction, or facilities
• Background as a top-performing sales rep who transitioned into enablement or coaching
• Familiarity with CRM systems like HubSpot and sales tools like DealHub or ServiceTrade
• Proven track record of driving measurable performance improvement through coaching and targeted enablement

Responsibilities

• Provide ongoing enablement and coaching to sales reps across multiple locations, focusing on skill development, deal strategy, and performance improvement
• Conduct coaching sessions to diagnose challenges, refine techniques, and accelerate results
• Deploy to underperforming or high-priority locations to deliver targeted enablement, launch and/or refine sales plays, and drive measurable improvement
• Own and update sales playbooks with accompanied spot training on topics such as objection handling, negotiation, closing skills, and deal progression
• Reinforce Encore’s sales methodology in real-time through ride-alongs, deal reviews, and coaching moments in the field
• Partner with Sales Directors and location leaders to align enablement efforts with business priorities and performance goals
• Serve as the voice of the field by gathering feedback, identifying trends, and surfacing insights to Revenue Operations, Sales Leadership, People/HR, and other Cross-Functional Partners
• Support change management for new tools, processes, and initiatives, ensuring sellers understand the why and know how to execute
• Build strong relationships across the organization and influence without authority to drive alignment and results
• Travel approximately 15-20% to support locations as needed

Benefits

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees