Sales Enablement Manager, Field Activation

Retool•New York, NY

About The Position

WHY WE’RE LOOKING FOR YOU: The Revenue Enablement team is looking for a stellar teammate who will help us predictably hire/onboard/ramp exceptional talent and scale the GTM function. You’re a strategic thinker and problem solver who is able to fluently zoom in/out with stakeholders at all levels, dives into open-ended questions with enthusiasm to create clarity, and implements solutions that have scalable, lasting impact on the business. As a critical force multiplier, you’ll set the path for excellence in GTM & Sales onboarding, invest in the continued growth & development of our field reps and managers, and contribute meaningfully to metrics like time to productivity and average attainment across the Revenue org. WHO YOU'LL WORK WITH The Revenue Enablement team exists to empower internal GTM teams, customers, and partners with skills, processes, and tools needed to accelerate time to value, deliver a world-class customer experience, and drive strategic business outcomes. You’ll join an incredible team of talented, curious, empathetic, high-ownership peers passionate about promoting a culture of continuous learning. In addition to working with the rest of the Enablement team, you will partner with teams across the business (GTM Leadership, Revenue Operations, Product Marketing, People/HR, Finance, etc.) as we continue to establish processes, programs, and the scalable infrastructure required to support our growing business. WHAT YOU’LL DO: Lead the Field Activation practice at Retool - “activating” customer-facing teams to accelerate their value delivery to prospects and customers Own/maintain/iterate on existing GTM & Sales onboarding bootcamps and role-based everboarding tracks Proactively raise trends & recommended actions for improving field effectiveness and influence executive strategy/decision-making Evaluate our sales methodology for ongoing effectiveness and regularly update our customer engagement process with relevant artifacts grounded on expertise and field best practices Lead with a data-driven approach to program planning/execution/reinforcement so that all programs have the desired impact on field effectiveness Work with GTM leadership on building/launching/landing adoption on repeatable playbooks that help scale knowledge broadly across different segments Align with GTM leadership & People teams to drive internal career development and manager enablement initiatives Collaborate with the rest of the Revenue Enablement team to ensure consistency in brand/voice for Enablement initiatives & training programs Partner with Marketing on messaging alignment & Sales collateral development Assist the Channel Partnerships team on Partner Sales training collateral development Consult on Enablement/Field Activation best practices for the broader organization Regularly travel to hub offices to deliver ILT programs THE SKILLSET YOU'LL BRING: 3-5 years in Revenue/GTM Enablement roles (must have prior experience owning GTM & Sales onboarding programs) Deep understanding of B2B SaaS Sales methodologies and experience implementing consultative, value-based selling within the context of developer-facing, horizontal platforms Strong technical acumen to understand and enable field teams on a technical product with horizontal use cases Exceptional communication & interpersonal skills, able to communicate and build stakeholder relationships at all levels Expert facilitation & presentation skills, able to distill complex concepts into digestible bites and deliver tailored, highly engaging training sessions for diverse audiences Structured thinking, active listening, and deep customer empathy that allow you to quickly identify patterns, build frameworks, and unlock the “aha” moments Strong project/program management skills, able to own projects end-to-end autonomously and deliver with high quality & on time Effective prioritization, able to quickly discern high-impact, high-urgency projects and manage stakeholder requests Leads programs with systems thinking and scale Highly collaborative style with strong influence skills to partner cross-functionally with diverse stakeholders and cultivate a reputation as being innovative, thoughtful, accountable, and reliable

Requirements

3-5 years in Revenue/GTM Enablement roles (must have prior experience owning GTM & Sales onboarding programs)
Deep understanding of B2B SaaS Sales methodologies and experience implementing consultative, value-based selling within the context of developer-facing, horizontal platforms
Strong technical acumen to understand and enable field teams on a technical product with horizontal use cases
Exceptional communication & interpersonal skills, able to communicate and build stakeholder relationships at all levels
Expert facilitation & presentation skills, able to distill complex concepts into digestible bites and deliver tailored, highly engaging training sessions for diverse audiences
Structured thinking, active listening, and deep customer empathy that allow you to quickly identify patterns, build frameworks, and unlock the “aha” moments
Strong project/program management skills, able to own projects end-to-end autonomously and deliver with high quality & on time
Effective prioritization, able to quickly discern high-impact, high-urgency projects and manage stakeholder requests
Leads programs with systems thinking and scale
Highly collaborative style with strong influence skills to partner cross-functionally with diverse stakeholders and cultivate a reputation as being innovative, thoughtful, accountable, and reliable

Responsibilities

Lead the Field Activation practice at Retool - “activating” customer-facing teams to accelerate their value delivery to prospects and customers
Own/maintain/iterate on existing GTM & Sales onboarding bootcamps and role-based everboarding tracks
Proactively raise trends & recommended actions for improving field effectiveness and influence executive strategy/decision-making
Evaluate our sales methodology for ongoing effectiveness and regularly update our customer engagement process with relevant artifacts grounded on expertise and field best practices
Lead with a data-driven approach to program planning/execution/reinforcement so that all programs have the desired impact on field effectiveness
Work with GTM leadership on building/launching/landing adoption on repeatable playbooks that help scale knowledge broadly across different segments
Align with GTM leadership & People teams to drive internal career development and manager enablement initiatives
Collaborate with the rest of the Revenue Enablement team to ensure consistency in brand/voice for Enablement initiatives & training programs
Partner with Marketing on messaging alignment & Sales collateral development
Assist the Channel Partnerships team on Partner Sales training collateral development
Consult on Enablement/Field Activation best practices for the broader organization
Regularly travel to hub offices to deliver ILT programs