Sales Development Representative - MailChimp (Bilingual Portuguese)

MarketStar

6d•Hybrid

About The Position

About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Sales Development Representative (Bilingual Portuguese): We are seeking a Portuguese Bilingual Sales Development Representative, eager to grow and develop their career in the tech space. You will be representing one of our key clients, a leading SaaS email marketing company. Your primary responsibilities will include identifying and qualifying potential sales opportunities, handling inbound and outbound communications, and efficiently directing leads to the appropriate sales team members across different channels. At MarketStar, we're not just a workplace; we're a platform for your professional growth. This is a unique opportunity to progress your sales career in a high growth team, getting exposure across a multitude of channels. We believe in recognizing and rewarding talent. As you grow and excel in your role, there will be ample opportunities for career advancement within our organization. We're invested in your long-term success and are excited to see you thrive with us.

Requirements

1 year business sales experience (tech/software a plus)
Fluent in both Portuguese and English, with the ability to communicate effectively in written and spoken forms in both languages.
Motivated, positive professional keen to make an impact in a scaling business.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and a customer-centric mindset.
Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
Willingness to learn and adapt to new processes and procedures.

Responsibilities

Lead Qualification: Identify and qualify potential sales opportunities through inbound channels of communication.
Inbound Calls/Web Forms/Chat: Manage a channel across incoming calls, web forms and chat requests from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team.
Objection Handling: Effectively qualify and route leads or calls to the appropriate sales agent based on the nature of the inquiry or request, overcoming objections to move to the next phase of the sales process.
Customer/Rep Engagement: Provide excellent customer experience by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach. Focus on customer requirements while providing a professional handover to inside sales reps.
Key Performance Indicators: Align to set of KPIs relevant to handling a volume of incoming lead while qualifying to a high standard.
Collaboration: With sales on lead quality and conversion.