Sales Development Rep (SDR)

Global Payments Inc.•Charlotte, NC

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Pipeline Generation & Prospecting Proactively identify, research, and engage enterprise-level prospects across QSR, Fast Casual, Sports & Entertainment, and Food Service Management verticals. Conduct outbound outreach via email, phone, LinkedIn, and event-driven campaigns to build awareness and interest in our platform. Execute highly personalized outreach that demonstrates understanding of industry operational challenges (speed of service, labor constraints, order accuracy, kitchen throughput, multi-location management, integration complexity). Manage inbound leads from marketing campaigns and qualify prospects through discovery conversations. Qualification & Discovery Conduct initial qualification calls focused on uncovering operational, technical, and strategic needs. Identify pain points related to POS modernization, digital transformation, menu management, kitchen operations, data visibility, and multi-location control. Assess readiness, decision makers, buying processes, timeline, and budget alignment using MEDDICC or similar methodologies. Set high-quality meetings and product demonstrations for Enterprise Account Executives. Collaboration & Alignment Partner closely with Enterprise AEs to execute targeted account strategies and support multi-threaded engagement. Work with Marketing to shape messaging, industry-specific campaigns, and event follow-up workflows. Provide real-time feedback on prospect objections, market trends, and competitive intelligence. Tools, Process & Reporting Maintain precise CRM hygiene (Salesforce or similar). Utilize sales engagement and data tools (Outreach, Apollo, ZoomInfo, LinkedIn Sales Navigator) to maximize contact velocity and personalization. Track activity metrics, pipeline creation, conversion rates, and account-based campaign performance. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected].

Requirements

1–3+ years of SDR/BDR experience, preferably in SaaS, enterprise technology, or restaurant/hospitality tech.
Strong understanding of enterprise buying cycles and multi-stakeholder environments.
Exceptional verbal, written, and presentation communication skills.
Ability to conduct structured discovery and articulate value around operational efficiencies, digital transformation, and guest experience.
Comfortable working in long sales cycles (12–24 months) and contributing to account-based strategies.
Highly organized, self-driven, and able to manage high-volume prospecting while maintaining quality.

Nice To Haves

Experience prospecting into QSR, Fast Casual, or enterprise restaurant brands OR Sports & Entertainment or Food Service Management (B&I, Healthcare, Higher Ed).
Knowledge of POS systems, digital menu technology, kitchen automation tools, or similar operational technology platforms.
Familiarity with MEDDICC, Challenger, or value-based selling principles.

Responsibilities

Proactively identify, research, and engage enterprise-level prospects across QSR, Fast Casual, Sports & Entertainment, and Food Service Management verticals.
Conduct outbound outreach via email, phone, LinkedIn, and event-driven campaigns to build awareness and interest in our platform.
Execute highly personalized outreach that demonstrates understanding of industry operational challenges (speed of service, labor constraints, order accuracy, kitchen throughput, multi-location management, integration complexity).
Manage inbound leads from marketing campaigns and qualify prospects through discovery conversations.
Conduct initial qualification calls focused on uncovering operational, technical, and strategic needs.
Identify pain points related to POS modernization, digital transformation, menu management, kitchen operations, data visibility, and multi-location control.
Assess readiness, decision makers, buying processes, timeline, and budget alignment using MEDDICC or similar methodologies.
Set high-quality meetings and product demonstrations for Enterprise Account Executives.
Partner closely with Enterprise AEs to execute targeted account strategies and support multi-threaded engagement.
Work with Marketing to shape messaging, industry-specific campaigns, and event follow-up workflows.
Provide real-time feedback on prospect objections, market trends, and competitive intelligence.
Maintain precise CRM hygiene (Salesforce or similar).
Utilize sales engagement and data tools (Outreach, Apollo, ZoomInfo, LinkedIn Sales Navigator) to maximize contact velocity and personalization.
Track activity metrics, pipeline creation, conversion rates, and account-based campaign performance.