Sales Development Program

Cleveland Guardians•Cleveland, OH

2d•$17 - $17•Onsite

About The Position

Part-time, year-round development program focused on providing exceptional ticket sales training and firsthand, practical experience selling Season Tickets, Groups, and Premium ticket products. Designed to develop and grow future sales leaders in the sports industry by fostering a strong foundation of ticket sales product knowledge. Teammates in this program will receive continuous coaching, mentorship, and development opportunities to continuously fine-tune sales skills and develop overall business acumen.

Requirements

In-progress of achieving Bachelor’s degree, recent graduate, or equivalent work experience
Ability to work 20-25 hours per week
Ability to work games, nights, weekends, holidays, and events as dictated by job responsibilities
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.
Desire for learning and professional development
Enthusiasm to perform sales activities (prospecting, sales outreach, relationship building, etc.)
Self-motivating personality, eager to succeed and increase revenue
Coach-ability, teamwork, strong will to succeed with a positive attitude
Robust written and verbal communication skills preferred

Nice To Haves

Previous experience in sales, customer service, or hospitality preferred.

Responsibilities

Active participation in trainings designed to learn the Cleveland Guardians' ticket sales products (e.g., Seasons, Groups, and Premium) overall fan-base, and the ‘Guardians Way to Sales & Service’
Engage in continuous education of best sales practices through weekly meetings, mentorship, shadowing, and experiential learning opportunities
Become proficient in organization’s ticket sales product and service offerings in addition to relevant campaigns, team updates, events, and other fan-facing opportunities for effective selling
Gain understanding of the Guardians’ ticket sales and service processes in order to successfully execute sales & enhance skills throughout program
Generate revenue by proactively selling across all ticket sales product segments via phone calls, prospecting, referrals, face-to-face and in-ballpark appointments with a strong focus on relationship-based sales and customer retention
Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals, and other ticket sales initiatives (e.g., sales booths, in-house events, off-site community events, etc.)
Seek out and schedule appointment opportunities both externally and at Progressive field including showing seats to prospective customers across all ticket sales products segments
Manage the life cycle of ticket sales process from start to finish
Follow up on all assigned incoming ticket sales leads for qualification and nurturing
Learn about our fans through active listening, probing questions, consuming market research, and other customer data
Maintain electronic records of all customers and prospects within our CRM and ticketing systems
Collaborate with key internal/external resources within the Ticket Sales department.
Attend all other sales department meetings and customer service events as assigned.